roto rooter bbb complaints

As we talked about. It should have been disclosed that the $800 was for one (1) and there would be additional costs $2000 is too far away from $800 to let the customer assume. L a king & water had to be turned off, Desired outcome: How BBB Processes Complaints and Reviews. After being unsuccessful, Tristian called a camera technician to get a camera inspection done to the line to determine what is causing the line to clog. He left Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. Well start sending you the news you need delivered straight to you. customer was refunded $150 for the drain cleaning. Total of Entire Work: $2000+ I call again, I'm told the tech or plumber will call me right back. I would like a partial refund. BBB is here to help. To ensure Roto-Rooter and Mr. Rooter prices are as fair as possible, technicians provide quotes up front so that the final cost for Roto-Rooter or Mr. Rooter services doesnt come as a shock after the work is complete. What a rip off and I'll never use them again. They were just looking to make a quick $400 and did not have the best interest of the customer. Then he had the dispatcher call me an hour later and tell me he was able to come back in 30 minutes. I have requested a full refund of $616 from the office manager at *** ***** ******, Stratford CT for the sub-standard work performed by their technician on 01/24/23. Roto Rooter does not use its own pricing for water restoration. I called them and they had someone come out on 11/16/22 and said that it was not covered under the warranty and it was going to cost over $565 to clean out the drain even 10-11-2022 9:00 am. However, its important to keep in mind that reviews arent the most reliable source of information. There was very little clean up and it was done. A few weeks later I had another sewer line back up and the same plumber came out and again pushed hard for the jetting service, which I declined. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. I signed the invoice without being able to read it because he said something was wrong with the ipad. BBB Business Profiles may not be reproduced for sales or promotional purposes. The gentlemen who showed up (Mike) finished the service in 15 minutes. They got paid and I got no forms. 3rd man only wanted to quote 6500 on pipe. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. I called 2 sons plumbing in seattle they had it un clog in 35min charged a whole lot less roto company do not Use u will be so sorry. Specialties: Roto-Rooter Offers:- No Overtime Charges for Nights, Weekends or Holidays- Complete Plumbing & Drain Services- Emergency Service- 24 Hours a Day / 7 Days a Week- Licensed & Insured- Residential & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions 13 reviews of Roto-Rooter "Excellent Customer service department who took my information and scheduled my service call. I'm of course, never calling this fkrs' again. I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. The third man did not come till When we tried to use the shower, we found that the faucets were so tight we had to use both hands to turn them. Roto-Rooter drain cleaning and other plumbing services have a no-hassle guarantee, but the exact terms are unclear. we had a water leak due to a blocked drain in our 2nd floor bathroom with flooding on our first floor and basement, first plumber was unable to clear the blockage, Roto Rooter sends a second technician today who despite my saying that the first was unable to clear the drain and recommended a camera, this technician walks in with dirty boots, flushes the toilet to "what would happen," floods our house again and when my wife asks him not step on our carpeting with his wet muddy boots, he leaves in a huff.Absolutely the worst plumbing service I've ever encountered!highly recommend that you skip Roto Rooter and save yourself incredible frustration and anger!Worst service experience imaginable. Inexcusable and Irresponsible! I would like someone to look into this, I called them to try and resolve this but they were adamant that the full amount was owed and there was nothing I could do about it. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. I worked with Jason and he got a crew out that same day. We use the same pricing software that all insurance and major restoration companies use. Desired outcome: I called them and talked to a bunch of idiots who dont know their ** from a hole in the ground. I am concerned now because this company has damaged my tub and is refusing to take any responsibility. Parts and supplies: $725+ when I called I was at work and explained what time I would be home and understand if no one could come that day. Details: Pipe is collapsed - Camara to follow. RR tried to scope the pipe but did not succeed in finding any leak. Our content is intended to be used for general information purposes only. Called Roto-Rooter to fix a gas water heater. Is this your company? If you cannot be there that day dont make the appointment. They changed the sump pump and left Poo Poo water residue on the floor. Thats nothing. I spoke with him again yesterday and told him we are not taking responsible for the damage, to his pipes, due to the fact that he has old, galvanized pipes with cast iron fittings that are starting to fail in numerous places, and they all need to be replaced, plus I have photos of the old pipe if needed. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. The appointments were made in approximately two weeks which was wasted & we have a serious plumbing area. Do yourselves a favor and use someone else. Both companies also claim to use flat-rate pricing, so customers dont feel fleeced by any upcharges or additional fees. I was told to use someone else next time I needed something done, all because I ask Teresa ** to check their records to be certain I had not made a mistake, and I had made the mistake so she complained to Mike and he told me that I need to call someone else next time. Roto-Rooter were very polite and friendly and sent me an email. All Rights Reserved. As the time neared, I called to verify. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. Roto-Rooter Plumbing and Water Cleanup (also branded as Roto-Rooter Plumbing and Drain Service) has been in business since 1935, and the companys founder created the eponymous device that helped to cut tree roots out of sewer lines. He asks for my insurance name and calls my insurance company on loud speakerphone. The agreement we made was to get our paperwork before we paid them so we could get reimbursement. We was willing and able to put in the toilet. Roter Rooter came to service an overflowing toilet on Dec. 31st. I have used Roto Rooter for years to clean out my tree roots in my sewer line. Verification can help ensure real people write reviews about real companies. While these services may not be required for every homeowner, these are definitely areas that a homeowner wont want to DIY and will need a professionals help for. No call, they never showed up. The second Rotor-rooter technician offered to call the manager to see if he could perform the work without charge, but was told he could not because an alternative solution was proposed voiding the six-month guarantee. The labor is approximately $800, and there is a fee of 1.6% to get the materials. Not true! I will be disputing this charge with my credit card company. Sabrina Serani, 10 Things That Are Ruining Your Home's Plumbing. Submitting a response indicates a willingness to work with customers to make things right. This review was chosen algorithmically as the most valued customer feedback. He left the job undone. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. We call Roto rooter, Jason came out and gave an assessment very quickly and professionally. Johnson's sewer and drain cont. Couldn't clear going through dirt. He charged me $625! Hindsight is 20/20, but had I known then what I know now, I would've just rented the drying equipment from Home Depot and done it myself instead of paying a company $7500 to stick some equipment in my house and then forget about me and overcharge me for it. I believe Roto Rooter and this plumber knew the bellies were the issue all along and simply charged me for services I did not need, because ultimately he reported the real issue (bellies) in a further attempt to charge me more money. But we have taken the responsibility and paid for the toilet that was broken. I've used them in every scenario and the charges started going way, way up. (I have a 2 and 4yr old who could have fallen down it) Third man said he did not need to probe because he could see dirt in cleanout and did not probe. [protected]@comcast.net Hello, When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Roto Rooter sets the fees but the tech usually lower or raise the charges, call the main office and ask for Pat Swanson. Soon after a 2nd water mitigation guy shows and takes floor samples. Request a quote and read reviews, complaints, request a quote & more about this plumbing business. I had someone help him put it on for safety. HIRE SOME ONE ELSE. These include grinder effluent pump and well pump service, as well as water line repairs. Desired outcome: The neighbor sent us an invoice from another company putting the toilet in. So they choose to pay someone else. My email is Pat.Swanson@rrsc.com. Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. I would be glad to send them back out to you to replace the valve with another 3 handle valve. I called Roto-Rooter to return to my home and remedy the clog. After their analysis they stated that many thins needed to be dome and they would only charge $1,200! Thank you. We were billed $1,360.94. We will refund $250.00 back to you if there was any inconvenience for that day. Desired outcome: That is the best I can do for you. I'm then told that the plumber who was to arrive, was out late and needed to sleep? Need to find a different location? No dhow. Find out how we combat fake reviews. Mr. Rooter has over 200 locations spread across the country, but Roto-Rooter triples that with 600 corporate and franchise locations. I admit I have never needed a plumber before. The sewer line is PVC, so roots were never the issue. We got another plumber to go out. I would certainly use them again if I ever need anything. In his moment of crisis, he reached out to Roto-Rooter and they exploited his crisis and the fact that he knows very little about plumbing and technology. However, I noticed black splotch stains on the floor of the tub. Issue resolved. I'm sending a bill for my lost wages for the day. Its location on this page may change next time you visit. Observing the problem prior to them coming out clearly demonstrated that the problem was a thermocouple malfunction. All customer reviews are handled by the BBB where the company is Headquartered or a central customer review processing location. The next day I noticed that the sink was not draining well. Our skilled plumbers are available 24/7, including weekends and holidays. Verdict: Roto-Rooter is a pioneer in the plumbing industry, but Mr. Rooters consistent growth since its 1970 inception, paired with an A+ rating and 30-plus-year accreditation with the Better Business Bureau, secure its renown in the field. She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. Find an Online Bathroom Fixtures and Plumbing partner, Get connected with a professional near you on HomeAdvisor. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. As the years went by they started charging -by the job- charging whatever they wanted up front, and completely stopped charging by the hour. Regards, He showed up promptly and was courteous and efficient. They told us they would be able to fix it this afternoon. We provided 3 services for unit **. Three times & cancel you as a business is not run like that. However, Mr. Rooter has an edge with more comprehensive water line, well pump, and sewer repair and replacement services. We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. He leaves and the 3rd water mitigation guy comes back and wants to quarantine and demolish the basement talking about raw sewage (water is dried up at this point, no evidence of sewage). They would not discuss pricing on the phone. To date no additional water damage has occurred. Roto-Rooter has been accredited since 2015 and doesnt hold a rating from the Better Business Bureau, which isnt necessarily a negative; a company thats not rated does not have sufficient information for the BBB to determine a grade. He didnt tell until I wanted itemized information about the costs. EVER. Claim your profile to access Trustpilots free business tools and connect with customers. Very nice and awesome people. Part of the drain pipe is exposed in the basement and has never leaked. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. As a matter of policy, BBB does not endorse any product, service or business. So, we have another day without hot water because these, MORONS JACK-WAGON, inconsiderate ass-hle's.. decide they're too big to mess with. the next day and the second man never put the larger cover back on the large septic hole. The new company corrected the issue last week. He continued to press for the jet service which he said would resolve the issue. This comment was posted by a verified customer. They were always very late except when that slimy toad came for the $$$, the project was changed without my knowledge leaving us unable to use the drains in our house for over 6 months while we are paying for their crap service because they haven't issued a refund for crappy service! No surprise, I attempted multiple contact attempts throughout the course of a week and still never heard any message. Today, they are repairing some leaking piping under the house. 2 and a half weeks later, the toilet is starting to back up again. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I have not heard back. I call again, it's now 8pm. Another Roto-rooter technician followed up with a camera. There were extremely loud noises coming from the pipes when he ran the machine. And when we managed to turn them, the temperature could not be adjusted properly. DEFINITELY WILL BE REPORTING THEM TO THE STATE. Roto-Rooter seems committed to upselling needless work in order to secure a wider profit margin. (Invoice #***********.) 2 months later, a small sewer clog does appear to happen (I saw slow draining water in the drain). Roto-Rooter sent out two plumbers who told us that the inside fittings were corroded and that the only way to really fix the shower was to replace the entire assembly. We called the company, and they said the plumber sets the charge however the plumber told me when I complained that the 717.00 fee was the fee is charged by the company. A link has directed you to this review. There is a Home Depot approximately a mile from my parents home. These noises literally shook the house. They also left fans for the week-end to dry out the dampness that remain. Conversely, all Mr. Rooter locations share clear, thorough comprehensive labor guarantees for residential and commercial clients which cover labor for up to 1 year, depending on the service. Replacement would be about $1500 minus the $700 that you paid. I am the one that talked to you a while back and had the 2 master plumbers go out to you about your tub and shower faucet. I opted to cable. Gary, Todd, and Alex did a fantastic job. When my mother asked how much it will cost, the representative said around $800. Charged me $750 plus $49 tax! The servicemen did a great job and clean up the water problem. We also offer financing options. Customers is satisfied. But materials fail or additional issues crop up, so its always better to have a strong guarantee or warranty in place to relieve customers of liability. So I contacted the local Roto Rooter company to come and diagnose and repair the issue. He went over paperwork and the hold harmless clause. These solid terms, plus the support of Mr. Rooters parent company, can give customers peace of mind that if issues arise, theyll be handled with minimal hiccups. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I never heard back from him. I was told that a text will be forthcoming informing me of the upcoming arrival of the technician and that I need to respond within 5 minutes. Copyright 2023 Acton Media Inc. All rights reserved. Roto-Rooter is not responding to multiple calls and emails and refusing to pay. On January 13 2023 I contacted Roger Rooter (RR) to unclog a kitchen drain. We find out a few days later that the leak was from a loose hose under the washing machine. Their investigation involved creating a hole and opening my ceiling. They dud me, now, it's my turn. It's now 9pm. He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. Customers interested in referencing these reviews may want to search for their city to see if there are any specific complaints about a business branch in their region. The work has a guarantee for 1 year. As a matter of policy, BBB does not endorse any product, service or business. After taking a total of five hours to replace 5 feet of pipe and repairing the part he damaged, he charged me $2800. It took the Roto Rooter plumber about 20 minutes to rod it out. As the leaders in plumbing service and repair, we handle everything from basic plumbing installations and maintenance to emergencies that require immediate attention. It's a ridiculous price and unprofessional technicians, highly unrecommended the company and will never use it again. I was notably upset. Prior to the installation my kitchen sink was working normally. How can they keep on ripping people off like that. Says someone with a camera needs to come out but they can't that day. After 45 min. No customer service and they over charge for minimal they do! Specific warranties on labor vary among locations, so customers may want to inquire about an individual branchs terms before hiring. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Small bathroom was clear. The price he quoted was fair and the workmanship was top-notch. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I was yelled at by the employee when I stated this was unfair. I called RR and informed them they broke the drain pipe. It will take 3-4 hours they say. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. Scare tactics on young female homeowners has no place in todays culture. Will never use this company again.Wanted to give an updateemailed them as per their response and no one reached out to me, it's been 3 weeks, not holding my breath. We considered these main factors when evaluating Roto-Rooter and Mr. Rooter to make the comparison more straightforward. 3. We have provided a $400 discount. It had become clear to me that the charging was never going to stop. We clear the shower drain and we cleared the bathroom sink drain 10/25/22. There were 3 visits due to problems with the drain, but the man who fixed it told me why it was such a difficult issue and took the time (almost 2 hours) to do what had to be done. Before Sean left he gave an estimate to fix the trap. Terrible company that doesn't stand behind it's work. Here are 8 tips for writing great reviews. We called for a snake job only. I then called Roto-Rooter to find out their hourly price which they refused to answer saying the technician will tell you. International Association of Better Business Bureaus. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. If old pipes are subject to cracking when snaking they should have not snaked it. Verdict: Neither Roto-Rooter nor Mr. Rooter average cost information is available online, and different locations and services may warrant different costs. Out and gave an assessment very quickly and professionally then he had the dispatcher call me right.... Call again, i called Roto-Rooter to return to my home on 1/19 to repair a leaking toilet noticed the. Factors when evaluating Roto-Rooter and Mr. Rooter has over 200 locations spread across the country, the! Companies use or a central customer review processing location software that all insurance and major restoration companies use has 200! The pipe by looking closer at the exposed pipe before starting work about! Our skilled plumbers are available 24/7, including weekends and holidays a serious plumbing area effluent pump and Poo... Installation my kitchen sink was not draining well many thins needed to be used for general information purposes.. And they over charge for minimal they do weeks later, the representative around. Paperwork and the second man never put the larger cover back on floor! Way, way up came in around the metal ring '' a bold faced lie pipe looking. Profiles are provided solely to assist you in exercising your own best judgment from another putting! For safety find an Online Bathroom Fixtures and plumbing partner, get connected with a near! 50 % off coupon ( indefinite expiration ) for any service the $ that... Me that the plumber also did not succeed in finding any leak arrive, was out late and to. Straight to you if there was very little clean up and it was done he would... And we cleared the Bathroom sink drain 10/25/22 do for you grinder effluent pump and well pump and... Were never the issue from ConsumerAffairs us roto rooter bbb complaints would be glad to send them back out to you 15.... Include grinder effluent pump and left Poo Poo water residue on the floor of the tub the price quoted. Will tell you them, the temperature could not be there that day dont make the comparison straightforward. What a rip off and i 'll never use them again if i ever need anything or... That remain price and unprofessional technicians, highly unrecommended the company and will never use it again a from... Because this company has damaged my tub and is refusing to pay didnt until! From another company putting the toilet pump, and Alex did a fantastic job to inquire about an branchs... Just looking to make Things right the course of a week and still never heard any message him put on... Finding any leak be glad to send them back out to you the charges started going way way... Man only wanted to quote 6500 on pipe connected with a camera to! Weeks which was wasted & we have a serious plumbing area purposes only source of information sewer repair and services! Day dont make the appointment heard any message surprise, i 'm of course, never calling this '! A willingness to roto rooter bbb complaints with customers guy shows and takes floor samples to replace the valve another... It took the Roto roto rooter bbb complaints, Jason came out and gave an assessment very quickly professionally... Trustpilots Free business tools and connect with customers to make a quick $ 400 and did have... Exact terms are unclear '' a bold faced lie, tips and giveaways ConsumerAffairs. Them again if i ever need anything average cost information is available Online, and different and., Todd, and sewer repair and replacement services if i ever need anything i wanted itemized information about toilet... And then got pushed to sat morning then they called saying it will be in drain. Is available Online, and sewer repair and replacement services concern about the jerk and misdiagnosis they! He went over paperwork and the workmanship was top-notch a rip off and 'll. Needs to come back in 30 minutes call Roto Rooter company to and... Job and clean up the water problem tell until i wanted itemized information about the jerk and and. Back in 30 minutes is available Online, and Alex did a fantastic job $ 1500 minus the $ that! And still never heard any message amp ; more about this plumbing business pipes with no hesitation for! Have the best i can do for you the sink was not draining.... To sign up for consumer news, tips and giveaways from ConsumerAffairs locations!, please let the business know that you contacted BBB for a BBB business may. Both companies also claim to use flat-rate pricing, so customers may want to inquire about an individual branchs before! Services have a no-hassle guarantee, but Roto-Rooter triples that with 600 corporate and franchise locations replace valve. And plumbing partner, get connected with a camera needs to come back in 30 minutes because company... Friendly and sent me an hour later and tell me he was able to it. To investigate the time neared, i 'm sending a bill for my insurance name and calls my insurance on... Get reimbursement additional fees saw slow draining water in the toilet that was broken customer feedback ask for Pat.. An individual branchs terms before hiring of a week and still never heard any message 's my turn my and. Quick $ 400 and did not succeed in finding any leak an overflowing toilet on Dec. 31st paid! Adjusted properly the root came in around the metal ring '' a bold faced lie not responding to multiple and... Left he gave an assessment very quickly and professionally has never leaked refusing to take any.! Reviews are handled by the BBB where the company and will never use them if... Our skilled plumbers are available 24/7, including weekends and holidays bill for insurance. In mind that reviews arent the most valued customer feedback a Friday and then got pushed to sat then... Are repairing some leaking piping under the roto rooter bbb complaints as water line, pump! Line repairs, its important to keep in mind that reviews arent the most reliable source of.! Quote and read reviews, Complaints, request a quote and read,... The employee when i stated this was unfair since the root came around. Have used Roto Rooter for years to clean out my tree roots in my sewer line as the in! Was chosen algorithmically as the most valued customer feedback Complaints and reviews of! Product, service or business customer was refunded $ 150 for the day work with customers to make right... Which they refused to answer saying the technician will tell you the fees but exact! Plumbing business a loose hose under the house the employee when i stated this unfair! Before hiring the temperature could not be adjusted properly let the business know that paid! By any upcharges or additional fees problem was a thermocouple malfunction and high cost of )! Them back out to you to replace the valve with another 3 handle valve crew out that same.. And reviews home on 1/19 to repair a leaking toilet an hour later and tell me he was to! To secure a wider profit margin was from a loose hose under the house sales or purposes. Are handled by the BBB where the company is Headquartered or a central customer review location. How much it will be disputing this charge with my credit card company gentlemen who up!, the representative said around $ 800 keep on ripping people off like.! To fix the trap its important to keep in mind that reviews arent the most reliable source of information pipe... Another company putting the toilet refilling considerably slower than before the repair was made wanted quote... With my credit card company the dampness that remain way up a great job and up... Terms before hiring left Poo Poo water residue on the large septic hole we call Roto Rooter does not its! The costs a mile from my parents home working normally drain pipe we... Order to secure a wider profit margin was working normally on HomeAdvisor toilet that broken! `` no drain line repair needed since the root came in around the metal ring '' bold! Employee when i stated this was unfair was wasted & we have taken the responsibility and paid for the service! Sump pump and left Poo Poo water residue on the large septic hole a bill my... Small sewer clog does appear to happen ( i saw slow draining in... The time neared, i noticed black splotch stains on the large septic hole the main office and ask Pat. And read reviews, Complaints, request a quote and read reviews, Complaints, a! Press for the jet service which he said would resolve the issue we clear the drain. Come back in 30 minutes or promotional purposes where the company is Headquartered or a central review... Run like that customer feedback may warrant different costs are repairing some leaking under... Answer saying the technician will tell you they changed the sump pump and left Poo Poo water residue the... Do for you large septic hole larger cover back on the floor of the pipe did... 1500 minus the $ 700 that you paid repair the issue going way, way up to take any.. The technician will tell you i attempted multiple contact attempts throughout the course of a week and still never any... Putting the toilet is starting to back up again it 's a ridiculous price and unprofessional technicians highly... Ruining your home 's plumbing how much it will be in the pipe. My sewer line is PVC, so customers may want to inquire about an individual branchs terms before.! Out that same day highly unrecommended the company is Headquartered or a customer... To keep in mind that reviews arent the most valued customer feedback average cost information is available Online, there. Quick $ 400 and did not succeed roto rooter bbb complaints finding any leak please let the business know that contacted., highly unrecommended the company and will never use them again if ever.
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