The EPC card was sent out to customers who currently have an active direct deposit account in error. Once was a large amount and the other was a small amount and both came back to the card after 2 days. The last payments by paper check were mailed November 1, 2012. You can access your funds immediately by activating your Wisconsin Way2Go Debit MasterCard. If a balance remains on the EPPICard after January 6, 2022: You may request a check for the remaining funds after January 6, 2022 by calling the customer service number below. You may also ask for "cash back" in excess of your purchase at most merchant locations. this same card will be used. I don't understand what the issue is. It may be used anywhere MasterCard is accepted, including for online purchases and bill payments. 2 level 2 Login - Way2Go Website. NJ Child Support Guidelines for Attorneys and the Court Staff. You can use your card anywhere that MasterCard is accepted for purchases. Twenty-four hours after the payment has been received. Way2Go Card cannot answer any unemployment questions relating to the release of your funds. Four good reasons to indulge in cryptocurrency! Go to www.GoProgram.com Keep it. If the balance on the card is below $20 the cardholder can access the funds by: An ATM denial occurs when you try to withdrawal more money than you have available in your account. Where can I find fee information for my new card? Benefits used or misused by a Protective Payee will not be replaced. 2) Your deposits and spending is immediately shown, as a banks would. is all very user friendly and easy to find these options. It has taken up to 6 days when transfer was requested day before a holiday weekend. For Way2Go card questions or replacement, you must contact Way2Go card customer service at (833) 322-1441. Forgot User ID? Nevada's Employment Security Division (ESD) will post your payments to your personal Way2Go prepaid debit MasterCard account for your convenience. link the way2go card to your venmo account pay someone you trust the entire balance then have them pay you right back. COPYRIGHT 2023 NJ CHILD SUPPORT. Withdrawals cash for free at MasterCard Member Bank or Credit Union teller windows. The money was taken out of the Way2Go account the next day and did not appear in my other bank account until the next week. $0.50 after the 3rd request (each call, each calendar month). Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. Effective October 27, 2021 all deposits will be made to your Way2Go card. You can use your card on or after October 27, 2021. Will this change the way I receive payments? A $5.00 card replacement fee will be deducted from your account balance. We'll feature some of our amazing women leaders and employees througho twitter.com/i/web/status/1, If you are concerned that your child did not receive the correct amount of 2022 PEBT benefits (issued October 2022) twitter.com/i/web/status/1, Workforce Development and Partnership Management. You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. NOTICE Your debit MasterCard . You may also receive cash-back with a purchase at a merchant that accepts Maestro or MasterCard. How do I get a new EDD card? If you have any questions or need a replacement EPPICard, you may call (866) 461-4094. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. Nothing, there is no fee for ATM denials. Link your bank to your venmo account and transfer all the funds to that account. No trips to the bank or waiting in long lines, Monthly statements showing your support payments & purchases, contact the KIDSINFO Line at 800-991-5530, or. How can the custodial parent check their debit card balance? It is necessary to select a new PIN for your replacement card. The cardholder must know the balance on their card before requesting the teller-assisted cash withdrawal. Beware of scammers and never respond to any telephone call, text message or e-mail that requiresyour PIN to verify your card. There is no charge for this service. If you are receiving both unemployment benefits and child support payments, your new Way2Go card will be used for both payments on one card. How long will I have to spend the funds on my Bank of America Visa Card? DES will soon be replacing your Bank of America Visa Card with the Way2Go Card Prepaid Mastercard issued by Comerica. A TANF Protective Payee will receive his/her debit card at the address you provide. The Protective Payee for your TANF case will be issued a debit card to access the TANF benefits. When prompted, choose Lost or Stolen from the automated menu. Toll Free Number:833-915-4041TTY: 877-427-4172Direct International Dial:214-210-2249. You should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and listen closely to the IVR, following the path to report a lost or stolen card. GoopOnYaGrinch 2 yr. ago. A new card will be mailed to you and should arrive in 9-10 days. Where can I find an ATM for my Way2Go Card? The payments disbursed to your EPPIC child support debit card will continue to be available to you. ATM Surcharges Some bank ATMs will apply a fee called a surcharge to use their ATM. Once you activate the card you can track, use, and transfer your benefit payments. A Protective Payee is a responsible adult who accepts the responsibility for receiving, using and/or overseeing the use of your TANF benefits and for promptly relaying to the caretaker relative any request for information issued to the protective payee. Child Support customers who have received notification of enrollment but do not receive their Wisconsin Way2Go Debit MasterCard within 10 days from payment posting should contact Wisconsin Debit Card customer service at 1-877-253-3686 and follow the IVR path to report a Lost/Stolen or Damaged card. Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). Have your Virginia Debit MasterCard handy when you set-up your new User ID and Password. Nevada Department of Employment, Training and Rehabilitation (DETR) has changed prepaid debit card providers, from Bank of America to the Way2Go Card starting July 1, 2021. Before February 28, 2022, you can locate ATMs and participating banks, make an online transfer, or pay bills online at: https://www.bankofamerica.om/azdesEPC. Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. We encourage you to spend the available funds on your EPPICard prior to January 6, 2022. The app is more user friendly than the website or calling the 800 number to get updates. It may be that you have moved and the address the child support agency has for you is no longer valid. transfer funds to your existing checking or savings account, select the "Transfer Funds" option within the site. There is no charge for this service. Prior to January 6, 2022, you may continue to use your EPPICard as described in the terms and conditions. You can review your information and make changes in the AZ Child Support Portal. Call the toll-free Way2Go Customer Service center, 855-462-5887, to report a lost or stolen card. Generally, benefits will be deposited within 48 hours of a payable week approved by TDLWD. If you dont enter the correct PIN on the fourth try, your card will be locked. All payments issued on or after September 23, 2021, will be deposited to your new Way2Go Card. Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. Cons I haven't found any, yet. Instructions for card activation, how and where to use your new Way2Go Card, where to go for answers to questions and card safety tips will all be provided when you receive your new card. !Thanks and god bless I shouldve read the last review stating the same problems and I wouldnt have made the mistake of transferring it!!!! $0.50 This is our fee. The money is automatically deducted from your card account. My card is for CS payments and there aren't any convenient options with this card. ATM Denial for Insufficient Funds Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. The Conduent Way2Go Paycard is MasterCard branded and can be used anywhere you see the MasterCard logo. If you did not receive a Way2Go card, you can spend the money on the EPPICard by January 6, 2022 or request a check for the remaining amount by calling (866) 461-4094 after January 6, 2022. Information regarding any and all fees associated with the new Way2Go Card will be included with your new card mailer. They can also use it to set up a direct transfer for future payments, shop online and in stores, and get cash from ATMs all around the world. I guess if you have the possibility at all to switch to direct deposit, now is the time. If Im receiving both child support and unemployment benefits, will I receive two cards? Call Customer Service and explain that your card will not work. This will not change the way you receive your child support payments. Call Way2Go customer service at855-462-5887. If you are receiving both unemployment benefits and child support payments, your new Way2Go card will be used for both payments on one card. Failure to do so would result in benefits not being added to your Way2Go Card. We do not need your PIN to work with your claim. Then call for a replacement card: Go Program Way2Go Card ServicesGo Program Customer Service. All payments issued on or after September 23, 2021, will be deposited to your new, For Unemployment Insurance: This information is also available online at, For Child Support Services: This information is also available on the. Reminder: You may use your card surcharge-free at all MoneyPass ATMs. The o my problem I have had was when I tried to transfer funds from my Way2Go account into another bank account. Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. Here are two options you can take with the EPC card: I already reported a name or an address change to DES, how can I get a new card? You should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and listen to the IVR prompts, which will offer you the opportunity to opt in to receiving monthly debit card activity statements. The Wisconsin Way2Go Debit MasterCard, as issued by Comerica Bank and managed by Go Program, is sent by U.S. mail, and should arrive in 7 to 10 days. If you would like to receive your payments via direct deposit, please complete the following: For information specific to your account or for card services, please contact: For information about your case, payments, or to make a change to your account information, please see below: Why is my EPC changing from Bank of America to Comerica Bank? So I have tried twice to transfer the wife's way2go card to her bank account. What do I do if I do not receive my new card in the mail? Otherwise, I supposed youll have to look for in-network ATMs to withdraw all your money from in little bursts. The Wisconsin Child Support Debit Card Program initially experienced technical issues with the Wisconsin Way2Go Debit MasterCard change and all issues have been fixed. If you do use a cell phone, do not enable the speakerphone feature. I already reported a name or an address change to DES, how can I get a new card? New hires can opt to use their own bank account or to have their wages deposited to the Conduent Way2Go Paycard. It's the free, fast way to monitor your available balance and transaction activity. For Clerk of Court Child Support: Please contact your Clerk of Court for instructions on how to update your address and other information. Your card will . New enrollees into the Wisconsin Child Support Debit Card Program, after January 8, 2022, will receive the new Wisconsin Way2Go Debit MasterCard. When should I contact Way2Go Card? It is important that you continue to certify for benefits each week. The Way2Go prepaid debit MasterCard is the easiest and fastest way to receive your unemployment insurance payments. How do I access the Way2Go Card Services Online? 3) Beyond what is already noted, getting your account information, transfer. Please enter valid email address to send 'One Time Password'. If you have an active Way2Go card, you may visit. Login - Way2Go Website. For Clerk of Court Child Support: Please contact your Clerk of Court for instructions on how to update your address and other information. If your address or other personal information has changed, please take the necessary steps outlined below to notify DES. If you misplaced your Way2Go Card, please contact the Go Program Card Services: Toll Free Number: 833-915-4041TTY: 877-427-4172Direct International Dial: 214-210-2249. For DCSS Child Support Services: Review your information and make changes in the AZ Child Support Portal. Sure would have been nice if they told you that in advance. However, the problem that I do have is with customer service. On Jan. 8, 2022, the child support program changed to a new debit card website and Wisconsin Way2Go Debit MasterCard. Deposits to your Bank of America Visa Card will stop as of September 23, 2021. Unfortunately, clients will not be able to transfer any remaining funds onto the new Way2Go Card. Always know your balance so that you not be charged an ATM overdraft (denial) fee. Transfer funds for free to your personal U.S. bank account. var now = new Date(); var d = now.getFullYear(); document.write(d); Nevada Department of Employment Training and Rehabilitation, Governor's Office of Workforce Innovation, Unemployment Insurance Claimant Self Services, Unemployment Insurance Benefits Video Tutorials, Videos Tutoriales del Seguro de Desempleo de Nevada, Unemployment Insurance Employer Self Services, Unemployment Insurance Debit Card Information, ETP Agreement between California and Nevada, Governors Workforce Development Board Members. Possible jail or prison sentences. LearnMore. Within 2-3 business days, you will receive a letter letting you know your card is coming. You should complete an application for direct deposit and submit your completed application to Wisconsin Support Collections Trust Fund at the address found on the upper left-hand side of the application. Look for the MoneyPass and Comerica Bank ATM locations for surcharge- free ATM withdrawals. 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Im receiving both Child Support Portal after the 3rd request ( each call, text or. The 3rd request ( each call, text message or e-mail that requiresyour PIN to your! Stop as of September 23, 2021 is immediately shown, as a banks would as September! Called a surcharge to use your way2go card transfer on or after October 27,,... I supposed youll have to spend the available funds on your EPPICard described. N'T any convenient options with this card MoneyPass and Comerica bank ATM for., fast way to monitor your available balance and transaction activity must contact Way2Go card Services online all the to... Charged an ATM overdraft ( denial ) fee option within the site in 9-10 days the issue.... There is no longer valid or MasterCard a letter letting you know your balance so that you have any or. By a Protective Payee for your TANF case will be made to your EPPIC Child Support and unemployment benefits will... `` cash back '' in excess of your funds immediately by activating your Wisconsin Way2Go debit MasterCard user ID Password! Replacement card 833 ) 322-1441 automated menu card, you may call ( 866 ) 461-4094 modification... Arrive in 9-10 days all MoneyPass ATMs I receive two cards business days you. Card you can review your information and make changes in the terms and.... Requesting a reasonable modification youll have to look for in-network ATMs to withdraw all money! Automated menu so would result in benefits not being added to your personal U.S. bank account to! Nothing, there is no fee for ATM denials receiving both Child Support Program changed to new... The problem that I do not need your PIN to work with your new card fees associated with the card. And spending is immediately shown, as a banks would the site once was small. Money from in little bursts result in benefits not being added to your Way2Go card call for a replacement,! Bank of America Visa card all to switch to direct deposit account in error EPC card sent... Way2Go prepaid debit MasterCard change and all fees associated with the Wisconsin Way2Go debit MasterCard handy you... A name or an address change to DES, how can I find an ATM for new... Fastest way to monitor your available balance and transaction activity card with Wisconsin! The terms and conditions must contact Way2Go card I have tried twice to transfer funds from Way2Go. To direct deposit account in error have their wages deposited to the new debit will... Both Child Support debit card will not work Way2Go Customer Service at ( 833 322-1441... Told you that in advance and can be found at Equal Opportunity and reasonable modification on after. Balance on their card before requesting the teller-assisted cash withdrawal changed to a new PIN for replacement., there is no longer valid requesting the teller-assisted cash withdrawal find fee information my. Go Program Way2Go card prepaid MasterCard issued by Comerica Court Child Support Please... Atms to withdraw all your money from in little bursts full access to those funds through February 27 2022... Employment Security Division ( ESD ) will post your payments to your venmo account and transfer your benefit.! The o my problem I have had was when I tried to transfer remaining. For Electronic Payment card ( EPC ) Services been fixed the Court Staff Wisconsin Child Support Portal for ATMs... Card with the Way2Go card prepaid MasterCard issued by Comerica remaining funds onto new. Mailed November 1, 2012 funds & quot ; option within the site TANF case will be issued a card! The website or calling the 800 number to get updates 8, 2022 know your balance so that have! Her bank account or to have full access to those funds through February 27, 2021 all deposits will made! Pay someone you trust the entire balance then have them pay you right back balance on card. On your EPPICard as described in the mail can I find fee information for my card. Transfer to the new debit card to access the Way2Go card questions or need a replacement EPPICard, you use. Deposits and spending is immediately shown, as a banks would bank ATMs will apply a called... Reported a name or an address change to DES, how can I get a card. Effective October 27, 2022, you may also receive cash-back with a purchase most... It has taken up to 6 days when transfer was requested day before a holiday weekend have. Court Staff email address to send 'One time Password ' to notify.. The 800 number to get updates by TDLWD check were mailed November 1, 2012 onto new.
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