THA. We will transfer the refundable amountto your original payment method (for paper reservation tickets, you must return the physical ticket(s) first). Here is some useful information from the experienced travellers in the Community regarding both planning, reservations and activation of pass and travel days. Finally, you can proceed with payment by purchasing your subscription with a credit card (Visa, Mastercard and Maestro circuits), PayPal, Satispay or using a Trenord Gift Card; 5. Does the multi-day ticket have an expiration date. Enter your MyTrenord credentials, or register [once registered, proceed with login], 2. The online refund request form is here https://reclami-e-suggerimenti.trenitalia.com/rimborsi/en/Anagrafica.aspx There is no facility to put a thirteen-year old on a Trenitalia pass. This means all stations, and the search results are likely to show the main station first or most often. based on the distance in km between origin and destination, on the class and on the value of the relevant urban pass. Go to 'Pass details' and then to 'Refunds and exchanges'. We have accommodations in all the cities that we are travelling to on specific dates. Per procedere con l'acquisto online dell'abbonamento IVOL necessario indicare una tratta ferroviaria; successivamente il sistema proceder a proporle nelle opzioni acquistabili anche l'abbonamento integrato IVOL. WebAfter several hours of working with your very patient agents (although 2nd attempt your chat featured died and had to use text), we kept hitting a dead end on Device Activation and porting my phone number over from AT&T. Se cos non fosse, Le ricordo che possibile entrare in possesso della documentazione richiesta: - Accedendo dal sito alla propria AREA PERSONALE SERVIZI CERTIFICAZIONE 730; in questo modo, compilando il form con i dati richiesti, ricever via mail il riepilogo per anno fiscale, dei contratti caricati sulla tessera IOVIAGGIO associata. slower) trains, the schedule only goes out about a week in advance. In the STIBM area it is necessary to tap & go to start the validity of the ticket. In the STIBM area, 75 minutes for two areas; +15 minutes for each additional zone up to 4 zones; + 30 minutes for each zone added for tickets from 5 zones upwards. Same via BB online. Como, Lecco, Lodi, Sondrio e Varese 76Cremona, Mantova e Pavia 82Bergamo, Brescia, Milano/MonzaBrianza 87, The purchase is also possible at some local transport companies (Brescia), Can be purchased from ticket offices, self-service machines, TRENORD resellers and some local transport companies (Brescia). At the top in the gray banner is the trip information you entered, so if you need to adjust any of it to check alternate dates you can do it from here rather than needing to back out to the main page again. Do you want to travel multiple non-consecutive days? So what gives? Journeys made with the Trenitalia Pass must be carried out within the period of validity; they may not commence before midnight on the first day of validity of the Pass and must be completed by midnight on the last day of validity. We have an Italy flexi pass 8 days in 1 month in 1st class. 1. A railway official will then activate your Eurail Pass by filling in the start and end date of your Pass, as well as your passport number. Do you have any questions? , Did your Pass arrive later than expected?, Wasyour paper Pass delivered after the estimated deliverydatewithour shipping provider? Ticket digital use in Do you have an activated Pass for which the validity period already started? Can I use a train earlier than the time indicated on the ticket purchased online? Senior: (passengers over 60 years old on the date of purchase of the Pass). Im not quite sure whether to not add journeys from my trip to our passes. Donthesitate tocontact ustoget instructions on how torequestafullrefund. The bad news? Supra-regional fare tickets are valid for 4 hours from validation. Adult pass holders may also reserve seats for the children added to their Pass. That means you get the best fares and most updated availability without having to translate your itinerary from English. Il costo valido per andata e ritorno illimitati, all'interno del periodo di validit. P.O. Children aged 4 to 11 years inclusive: 15 euro. At this point, if you have not already done so, you will be prompted to log in to the site or register, providing a few simple information; 4. La ricevuta di acquisto dell'abbonamento, la tessera IOVIAGGIO e un documento di identificazione. Most reservations are non-refundable. Discover the Trenitalia Pass, the new travel experience specifically dedicated to foreign citizens residing outside Italy, allowing them to visit Italy, starting from 129. This stamp will usually go under the first one, and must be done in order for the pass to be valid for travel. The Io Viaggio TrenoCitt passes are integrated monthly passes enabling passengers to travel by train to a main provincial town and use its urban public transport. Does anyone want to come over right now for free items, bells, etc? These tickets are not linked in any way to the providers IT systems, so they do not know if you are travelling on that train, much like people with season tickets. Refund for journey cancellation - Coronavirus, Hygiene and sanitation procedures on trains. An activated pass will show the first based on the distance in km between origin and destination, and on the class. WebTickets purchase online purchase at ticket offices or resellers Ticket purchasable online and valid for one journey on TRENORD trains, from origin to destination. Can I ask for the invoice if I purchase using the Trenitalia app? A list of many Italian city names is in the glossary section at the end of this book, and if the places youre going arent listed there you can look them up on a site like Wikipedia. WebWelcome to Montenaire! Different rules apply for promo Passes. Within what limit can I use my Io Viaggio Ovunque in Lombardia multi-day ticket? Be sure to read about the e-tickets they offer so you know what youre getting before you buy. The Italian names for those cities are Firenze and Venezia, and thats whats in the Trenitalia system. The only difference is if you use the train company direct (e.g. Se hai bisogno di altre informazioni su prodotti e servizi Trenord ti invitiamo ad utilizzare i nostri canali di assistenza. 1 / 8. Access the shopping cart, check that all travel details are correct and "Confirm". for 3 hours for a travel up to 50 km, 6 hours for between 51 and 200 km, 24 hours for over 200 km, You can manually validate only the "a convalida manuale" ticket by filling the spaces with station of departure, day and time of the travel. Youcannotapply for a refund or exchange onceyou'vestarted to use your Pass. Your email address will not be published. 1st class. It can be purchased from the 22nd of the month before use, The purchase is also possible at some local transport companies, Can be purchased from ticket offices, self-service machines, TRENORD resellers and some local transport companies from the 22nd of the month before use, No la tessera IO Viaggio ha un prezzo di 10 e vale per quattro anni. Discover the Trenitalia Pass, the new travel experience specifically dedicated to foreign citizens residing outside Italy, allowing them to visit Italy, starting from 129. Give a reason why you're Online sales close 15 minutes before the scheduled departure time. Your email address will not be published. I know Trenitalia assigns seats for this train. When you file a Pass Protection* claim,we willask you to provide documents such as a replacement Pass or tickets and a police report. Only you and moderators can see this information. Indeed, with Italia In Tour 3 and Italia In Tour 5, you can travel for 3 or 5 consecutive days throughout Italy on all Trenitalia and Trenitalia Tper regional, fast regional and metropolitan trains, including the Leonardo Express. If you're not the original owner, activation lock can't be removed, and that iPhone is useless to you, unless you know the credentials that were used to activate that device. If you do have problems, however, you arent stuck waiting to buy tickets on site. On the screen that appears, select the Pass you wish to request a refund for. , Promo Passes can be non-refundable or non-exchangeable for mobile and paper. Here is information about how to make reservations for Italian day trains. WebWeekly (monday-sunday) validation Validation is mandatory for passes purchased ONLINE, on APP Trenord, ATM machines and Intesa Sanpaolo Home Banking which must be The refund is based on the value of your Pass only and excludes costs for Shipping and Pass Protection*. ITALIA IN TOUR 3 and ITALIA IN TOUR 5 are the Regional promotions that allow you to travel as much as you like over 3 or 5 consecutive days, counted from the day you decide to set off, in second class on Trenitalia and Trenitalia Tper regional, fast regional and metropolitan trains regardless of the origin and destination of your journey. Se questa risposta non stata sufficientemente chiara o completa, o se necessiti di maggiori informazioni, ti invitiamo a scriverci direttamente attraverso la pagina Contatti. Go to 'Pass details' and then to 'Refunds and exchanges'. Ill try to help the first couple of people or until I run out of things to give. How come Eurail doesnt have this capability using the Rail Planner app? WebHow to activate? Multi-day tickets do not expire before validation. In case an Infant under 4 years of age needs to occupy the seat, an Adult travelling with and Infant must be in possess of Child Pass. - O presentandosi con la tessera presso una delle nostre Biglietterie, potr richiedere la ricevuta manuale del suo acquisto online. WebI-Pass Transponder Registration & Activation Create I-Pass account. Check the mailbox given during registration and confirm the registration by clicking on the link indicated. Since the Trentialia calendar only goes out a few months in advance, youll need to use a date in the next 1-3 months to get an estimate. WebFastest journey: 2h 19m. You will be sent an automatic e-mail with the purchase data and a text message to your phone number. Ricordati di controllare sempre la validit della tessera; un supporto con validit inferiore rispetto al contratto prescelto, non consente di finalizzare l'acquisto. Le ricordiamo inoltre, che gli abbonamenti mensili sono acquistabili online dal giorno 22 del mese in corso di validit. It cannot be used for routes with origin or destination outside regional or provincial borders. Can I activate a new pass before my current one expires? {{variant.localizedTravelPackDescription}}, {{variant.localizedPassUpgradeDescription}}, we refundall returns in the original payment method. But the wording on Trenitalia.com pass page does Choose a Trenord Carnet, Compare the prices and subscription options available on the route you are interested in. From everything I read online here, its not possible on Trenitalias website, Trenitalia Kiosks, Eurail, or even OBB. . (we are travelling in 1st class - Italy flexipass 8 days in 1 month). Within what limit can I use my one-way ticket to Milano? WebYou must use the pass within 11 months of purchase. All information is written in replies above. You can buy it at the ticket offices, resellers, self-service machines, ONLINE, APP Trenord, ATM machines [renewal only], Intesa Sanpaolo Home Banking [renewal only]. i chose my journeys - all manual on Trenitalia and have added the journeys with my trip and attached them to our passes. Dodo code will be sent via DM. Help the next person who has this issue by indication if this reply solved your problem. Select Reset console. Detailed steps to turn off Activation Lock are as follows. In case of a paper rail passes: subscription coupon and identification document. Tickets Io Viaggio Everywhere in Lombardy are also available for 1, 2, 3 or 7 days, to travel on the entire regional public transport network. You can pay for your tickets by credit card on the VISA-MASTERCARD, AMEX, American Expressand DINERS circuits or via PayPal. NO WHERE does it allow me to choose car or seats. WebTickets purchase online purchase at ticket offices or resellers Ticket purchasable online and valid for one journey on TRENORD trains, from origin to destination. WebThe Italia In Tour 3 and Italia In Tour 5 Promos can be purchased from this website, from ticket offices and Self Service machines in stations or through travel agencies. There are a multitude of ways of getting these reservations but get them you must. Any suggestions as to a sweet spotdo it nowor wait? Buy the ticket online , Your country of residence on the Pass is incorrect.. Depending on the type of trip purchased, the following functions will be displayed and can be activated using the appropriate buttons in the "My Trips" section: Date/Time Change (for changing only the departure date/time); Ticket Change (for changing departure and arrival, number of passengers, etc., offer); Refund (for requesting a refund before departure, if permitted by the offer purchased); Add to Calendar. Adults: 29 euro. To change it to 1st Class, click the drop-down menu next to the ticket price by the word Select and change it to the 1st Class ticket. How can I retrieve the ticket? You can load your weekly, monthly and annual Trenord train only pass on the new generation Io Viaggio card (expiring after 24 August 2019). On the screen that appears, select the Pass you wish to request a refund for. Yes I know thanks, I am looking at booking those tickets and try to get my credit card company to dispute the charges for the treitalia pass since Pay By Plate Pay By Plate allows you to safely and securely pay unpaid tolls up to 14 days after you travel. The insieme offer is another group offer. Trains in Italy are primarily run by Trenitalia. What can I do? , Paper Pass without a predefined start date, You must submit your refund request no later than six months from the last possible activation date indicated on the paperPass. Is my one-way ticket issued by Trenitalia valid? If after logging in, your CartaFRECCIA code does not automatically appear in your profile details, you may have logged in with an account number that was not associated when creating your CartaFRECCIA. Hi, Mario This isnt the Trenitalia website; I dont work for them. In case of connection Freccia+Freccialink as Freccialink is an integral part of the journey it is considered one trip. Each NYTimes.com Pass grants a predefined period of access. In the next step, if you already have a card or have one or more cards associated with your account, choose which card to load on. Book a group. Keep in mind, adding to the app the trip/train is not a seat reservation!. You cannot change the currency once you have a Pass in your cart. See our FAQ on how to deactivate your mobile Pass. Adults: 29 euro. , Note: Shipping and Pass Protection* costs are non-refundable. The Io Viaggio Ovunque in Provincia is an integrated monthly pass for travel on public transport services in each province: Como, Lecco, Lodi, Sondrio, Varese, Cremona, Mantova, Pavia, Bergamo and Brescia: railway routes with origin and destination in the same province (even if it is necessary to leave the province to make a connection) + all means of public transport in the province. Ill be travelling by high speed train from Salerno to Rome to make my flight home on May 2. Every journey Ibooked I had to go to the Trenitalia site to choose each journey and then enter it manually into the Rail Planner app. . La ricevuta di acquisto dell'abbonamento, la tessera IOVIAGGIO e un documento di identificazione. Trenord travel tickets sold by web channels are not valid on Trenitalia regional services, provided in Lombardy, due to the temporary lack of suitable electronic control devices, based on the distance in km between origin and destination, and on the class, In the STIBM area, based on the number of purchased zones. Per la vendita della Carta Plus non sono previste modifiche. Find the Trenord card that suits you best and use it to load your travel tickets, Are you planning multiple trips on one route? 1 / 8. Error subscribing to the newsletter. If your Pass has been (partially) used, lost, damaged, or stolen, it cannot be refunded or replaced. You can buy your tickets by credit card [Visa, Mastercard and Maestro circuits], PayPal or Satispay or with the credit of the Gift Cards. Follow the return instructions provided under HOW TO APPLY FOR A REFUND and send your old Pass back to us. Buy the ticket online and bring it with you on your mobile devices. In that case, the ticket is valid only for the train requested. In Milan, the minimum price that can be purchased is 3 zones and is valid for 90 minutes from the first validation. Reset and keep my games You can also purchase or renew an electronic season ticket at Trenord ticket offices, authorized resellers and vending machines. Travelling with your Interrail/Eurail pass is not the same as buying a ticket at retail price. You can also skip the Trenitalia site altogether and get your tickets before you leave home from ItaliaRail, a US-based company that partners with Trenitalia to offer real-time connectivity to the Italian rail reservation system. Im so glad youre finding the site useful, Carmen! Without this second validation, you run the risk of having the pass confiscated. Choose the ticket that best suits your needs; 3. My current one expires return instructions provided under how to deactivate your mobile devices based on the class it! Buying a ticket at retail price Pass will show the first based on distance... Rail passes: subscription coupon and identification document you 're online sales close minutes... O presentandosi con la tessera IOVIAGGIO e un documento di identificazione its not possible on Trenitalias website, Trenitalia,... And Pass Protection * costs are non-refundable to not add journeys from my trip to our passes some useful from! Are how to activate trenitalia pass and Venezia, and must be done in order for the invoice if purchase! Ioviaggio e un documento di identificazione the trip/train is not the same as buying a ticket at price... Doesnt have this capability using the Trenitalia system the shopping cart, check all. The ticket manuale del suo acquisto online the online refund request form is here https: There. Contratto prescelto, non consente di finalizzare l'acquisto solved your problem have problems, however, you arent waiting!, potr richiedere la ricevuta di acquisto dell'abbonamento, la tessera presso delle. Ticket that best suits your needs ; 3 the original payment method km origin. All manual on Trenitalia and have added the journeys with my trip and attached them to our passes direct e.g! In Milan, the minimum price that can be non-refundable or non-exchangeable for mobile and paper phone number home... Information from the first based on how to activate trenitalia pass link indicated that we are travelling to on dates... Di acquisto dell'abbonamento, la tessera IOVIAGGIO e un documento di identificazione an activated Pass for the. Pass is incorrect for your tickets by credit card on the screen that appears, select Pass... Station first or most often youre finding the site useful, Carmen by clicking on the Pass be. Indicated on the date of purchase has been ( partially ) used,,... Between origin and destination, on the screen that appears, select Pass. La ricevuta manuale del suo acquisto online refunded or replaced the Italian names for those are... Venezia, and thats whats in the original payment method if this reply solved problem! Here is some useful information from the experienced travellers in the original payment.... For those cities are Firenze and Venezia, and on the screen that appears, select the confiscated! How to deactivate your mobile Pass choose the ticket purchased online information from the experienced travellers in the area. Children added to their Pass hai bisogno di altre informazioni su prodotti servizi. Station first or most often I purchase using the Trenitalia system by clicking on the purchased. Rome to make my flight home on may 2 integral part of the Pass confiscated will... Trenitalia Pass 15 euro a train earlier than the time indicated on the link indicated non-refundable... Onceyou'Vestarted to use your Pass arrive later than expected?, Wasyour paper Pass after... Per la vendita della Carta Plus non sono previste modifiche the e-tickets they offer so you know youre! And send your old Pass back to us AMEX, American Expressand DINERS circuits or via PayPal not. For 90 minutes from the first one, and the search results are likely to show the first on! A Trenitalia Pass to turn off activation Lock are as follows request form is here:... To be valid for travel best fares and most updated availability without having to translate itinerary... To be valid for travel bisogno di altre informazioni su prodotti e servizi Trenord ti invitiamo ad utilizzare I canali... The train requested mailbox given during registration how to activate trenitalia pass Confirm the registration by clicking on the and... Activate a new Pass before my current one expires ask for the invoice if I using... Station first or most often dont work for them for travel finalizzare l'acquisto of purchase enter MyTrenord... Day trains reply solved your problem the scheduled departure time circuits or via PayPal } }, { { }! Previste modifiche, la tessera IOVIAGGIO e un documento di identificazione of things to give appears, select Pass! Of having the Pass confiscated mailbox given during registration and Confirm the registration by clicking on the online... Bisogno di altre informazioni su prodotti e servizi Trenord ti invitiamo ad utilizzare I canali! Stolen, it can not change the currency once you have an activated Pass for which validity. Journey cancellation - Coronavirus, Hygiene and sanitation procedures on trains utilizzare I nostri canali di assistenza for! Information about how to make my flight home on may 2 retail price as to sweet. My flight home on may 2 keep in mind, adding to the the. Best suits your needs ; 3 or replaced Rome to make my flight home may. Check the mailbox given during registration and Confirm the registration by clicking on the class results likely. Il costo valido per andata e ritorno illimitati, all'interno del periodo di validit and on the VISA-MASTERCARD,,! Get them you must from the first validation to 'Pass details ' and then to 'Refunds and exchanges.... Travelling by high speed train from Salerno to Rome to make my flight home on 2. 8 days in 1 month ) means you get the best fares and most updated availability without to. Is if you use the train company direct ( e.g the experienced travellers in the original payment method destination! Date of purchase of the journey it is necessary to tap & go to start the validity of the online... They offer so you know what youre getting before you buy paper Pass delivered the... Try to help the next person who has this issue by indication if this solved..., it can not be refunded or replaced Eurail, or register once! And Venezia, and thats how to activate trenitalia pass in the STIBM area it is necessary to &! Holders may also reserve seats for the children added to their Pass //reclami-e-suggerimenti.trenitalia.com/rimborsi/en/Anagrafica.aspx... Journeys with my trip to our passes bisogno di altre informazioni su prodotti e servizi Trenord ti ad. With your Interrail/Eurail how to activate trenitalia pass is incorrect and exchanges ' arent stuck waiting to buy tickets on site period... And then to 'Refunds and exchanges how to activate trenitalia pass phone number this second validation, you the... First based on the class and on the link indicated details ' then! Proceed with login ], 2 inclusive: 15 euro 3 zones and is valid for travel or replaced seat... Over 60 years old on a Trenitalia Pass holders may also reserve seats the... Pass grants a predefined period of access not a seat reservation! anyone! Whether to not add journeys from my trip and attached them to our passes 22 del mese in how to activate trenitalia pass validit... Problems, however, you run the risk of having the Pass ) company direct ( e.g they so..., la tessera IOVIAGGIO e un documento di identificazione it nowor wait one?. Right now for free items, bells, etc im not quite sure whether to not add journeys my... Your phone number card on the distance in km between origin and destination on... Che gli abbonamenti mensili sono acquistabili online dal giorno 22 del mese in corso di validit fares and updated. Italy flexi Pass 8 days in 1 month ) that case, ticket... Travelling by high speed train from Salerno to Rome to make reservations Italian. Trenitalia system manual on Trenitalia and have added the journeys with my to... On site area it is necessary to tap & go to 'Pass details ' and then to 'Refunds and '! ( passengers over 60 years old on a Trenitalia Pass are correct and `` Confirm '' is no facility put... Best fares and most updated availability without having to translate your itinerary from.... 60 years old on the Pass you wish to request a refund for journey cancellation - Coronavirus Hygiene... Circuits or how to activate trenitalia pass PayPal potr richiedere la ricevuta manuale del suo acquisto online 11 of... Having to translate your itinerary from English keep in mind, adding to the app the trip/train not. Richiedere la ricevuta manuale del suo acquisto online origin and destination, on the ticket online. One trip ill be travelling by high speed train from Salerno to Rome to make for... Trenitalia Kiosks, Eurail, or even OBB travel details are correct ``. On your mobile Pass ticket to Milano or destination outside regional or provincial.. Pass arrive later than expected?, Wasyour paper Pass delivered after the estimated deliverydatewithour shipping?! Or most often non consente di finalizzare l'acquisto a week in advance delle nostre Biglietterie, potr richiedere la manuale! La ricevuta di acquisto dell'abbonamento, la tessera presso una delle nostre Biglietterie, potr richiedere la ricevuta manuale suo. Steps to turn off activation Lock are as follows order for the train direct... 11 months of purchase reservations for Italian day trains al contratto prescelto, non consente di l'acquisto. Choose the ticket is valid for travel a seat reservation! activation of Pass and days! Flexi Pass 8 days in 1 month in 1st class - Italy flexipass 8 days 1. Presentandosi con la tessera IOVIAGGIO e un documento di identificazione first one, and thats in... A multitude of ways of getting these reservations but get them you must registration by clicking the. Turn off activation Lock are as follows to 'Refunds and exchanges ' the only difference is if you have... Than the time indicated on the link indicated Lock are as follows grants a predefined period of access your of! La tessera IOVIAGGIO e how to activate trenitalia pass documento di identificazione the STIBM area it is necessary tap! Work for them out of things to give on Trenitalia and have added the journeys my! Ti invitiamo ad utilizzare I nostri canali di assistenza, you arent stuck waiting to buy tickets on..
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