orpassword? Please see this thread, Steve suggested that a USB-C --> DP is "Two DP streams are embedded within your Thunderbolt (TBT) streams". Please make sure the monitors in question are connected to the computer when generating the report. Open System > Display > Multiple displays. The Intel sign-in experience is changing in February to support enhanced security controls. Do you work for Intel? Here is our "contact us" information: https://www.intel.com/content/www/us/en/support/contact-support.html#@8. Please do not enter contact information. Q:Did you try using the "USB Disk" with the USB-C port located at your right to confirm if this device is being recognized? Select Device Manager. I ran the file and got the txt file ready to go. Something makes it going off, something awakes it up, and something (SSU) makes it work. Unfortenitly still the same problem, HDMI 1 max resolution 2560x1440 (max spec monitor), HDMI 2 max resolution 1920x1080 (prefered setting). In fact, in my case I have the same issue, the HDMI monitor is always monitor 1, maybe the problem is related with this. HDMI1 was not working as far as I could see. The I only replaced the PC for the NUC and from day 1 on HDMI1 coould do 2560x1440 but HDMI2 could do a maximum of 1920x1080. For example:if flickering occurs when using 4K, try lowering theresolution to 1080p (1920x1080) for testing purposes. The NUC 9 Extreme is taller . Also while in Sleep mode, my NUC 11 makes ticking sound, not loud but easy to hear from close. Thanks for the explenation. Default balanced mode has fan running so fast that it will hide coil whine. Regarding your question about the Logs, I assume you mean the SSU report. Thanx@n_scott_pearson for the quick response on this. Installed 8336 and the behavior is exactly the same. Hi, are you able to check it with the Thunderbold output? 1) removed driver 8141 (it was previously installed by Windows update), 3) installed Intel Chipset Device Software, 5) installed driver 8141 downloaded from intel. Windows Central is part of Future US Inc, an international media group and leading digital publisher. There are not other monitor drivers available. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. I noticed that 8336 is now available but I will wait for your reply. I am discussing the hardware a lot here, but it's important. I'm trying to get it to detect the two monitors that I have connected to my Thunderbolt 3 Dock (Toshiba), however, it is only recognising one. The installation of the tool is straightforward. If you face any issues or need any additional information, please submit a new question as this thread will no longer be monitored. Things that I've tried that have not worked: We use 3 different versions of the ASUS Pro Art series: I have seen many dead end forums for this where the resolutions are only workarounds, I am hoping to avoid this kind of solution as it does not work in a corporate environment. Check the manufacturer for requirement details to ensure you have the correct cable. Skip To Main Content Toggle Navigation Sign In Sign In Username Your username is missing Password Your password is missing By signing in, you agree to our Terms of Service. Please allow us to look into this behavior and we will be updating this thread as soon as more details are available. If you require a response, contact support. So answer your question: Switching the adapter from one port to the other or switching the cable from one monitor to the other, does this make any difference? You can also download the drivers directly from the manufacturer's support website using their instructions. Because you mention that also in sleep mode you do here noise. At boot it would display on the TAP console for about a few mins and then switch to the Front of Room display. Yes, I noticed this model has serious problems with HDMI-ports. Intel technologies may require enabled hardware, software or service activation. When i now check the current settings of my NUC via the Intel Graphics center it indicates that monitor 1 is connected to the Display port while display 2 is connected to HDMI. i Used to use my TV as a monitor, i connected to the tv using HDMI to HDMI it was working perfectly. profile. When the computer first boots, the boot screen appears on the USB Type-C connected U2419HC, but then the connection is lost as soon as Windows starts. If you sign in, click, Sorry, you must verify to complete this action. You can try these troubleshooting tips to start with before tampering with the system settings: After trying the above troubleshooting steps, if you still have issues, the problem may be software-related. Yes, this is a new device and from day 1 on this problem is there. We have not heard back from you, so we will close this thread. Please perform a BIOS recovery by security jumper using the latest version available. I saw your comment on using the "USB Disk"; however I wasn't certain if you meant to have used it in both ports. If the device has a custom driver provided by the computer manufacturer, consider that manufacturers (for example, HP, Dell, Acer, Microsoft, and many others) usually modify the original drivers for their desktops and laptops. Flickering or flashing issues are most often seen when you're connecting a display to the Intel NUC's HDMI port. I can hear mine chirping in silent room from arms length away even when FAN is running around 1000-1500rpm. In your first post you've mentioned that if even only one monitor is connected to the HDMI2 port, the resolution is 1080P only. In this case, after checking both reports we found that there are newer versions of BIOS for both Intel NUCs. Make sure monitors or TVs are running the latest firmware. Click on "Next",save the report and attach it to your response. He has an IT background with professional certifications from Microsoft, Cisco, and CompTIA, and he's a recognized member of the Microsoft MVP community. Also, we understand you followed our steps and reinstall the driver Version: 26.20.100.8141. By default, Intel SSU will take you to the "Summary View". Intel NUC 12 Pro Mini PCs Small PCs and compact workstations, loaded with Windows and ready to use right out of the box. How are the monitors configured? Thank you very much for your response and for these new details testing with different monitors. No idea what this is. ", To save your scan: click on "Next"; then "Save.". Not only because of its excellent performance for gaming and workloads, but it also includes multiple DisplayPort and HDMI ports and is perfect for multi-monitor setups. Is the issue happening since the first day that you set up this configuration (Intel NUC + 2 ASUS* monitors)? You may re-send via your, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, https://www.intel.com/content/www/us/en/download/19303/bios-update-becfl357.html, NUC 2nd Monitor Waking issues - Intel Communities. ExpressVPN: The best VPN available right now (opens in new tab). The latest Bios from september was installed just few days ago. This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. Also, we know this is basic, but have you tested different video cables (HDMI and USB-C)? 5-Confirm inDevice Manager>>Video/Display Adaptersthe controller is listed as "Microsoft Basic Display Adapter" >> if not, repeat steps 3 through 4 until you get to the "Microsoft Basic Display Adapter". Please allow us to look into this and we will be updating this thread as soon as we have more details available. 3. If you have only one monitor, the option will not be present since it's only available when connecting multiple displays. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Dont have an Intel account? Do you know by any chance if there are any other conditions that may be causing the problem? // Your costs and results may vary. See page 24 for diagram. Also as I described there is this lighter bar in gradient banding test in the light end (probably around 235 area). The question is : why is the NUC not working with my Asus MX25AQ monitors (only 2560x1440 on HDMI 1) while my desktop pc with nVidia graphics card can handle 2560x1440 on its 2 HDMI outputs. ", Click on the menu where it says: "Summary" to change it to "Detailed View. Repeat the process until it is listed as 'Microsoft Basic Display Adapter'. // Your costs and results may vary. never had similar issues . BIOS0029 Please also review with ASUS* Support if there is any driver or firmware update available and specific for the ASUS* monitors that may help with this behavior. Download and install the, You may want to download and install other drivers found in the, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html, Intel Iris X Graphics - Saturday, 12 February 2022.txt, 4CC8B175-ED18-4A38-A69D-61B064014031.jpeg, Clean Installation of Intel Graphics Drivers in Windows. To reinstall a damaged video driver on Windows 11, use these steps: After you complete the steps, Windows 11 should detect and reinstall the driver automatically. It is not very loud but I can hear it from my normal position in silent room from arms length away from it when fan is running very low (I have adjusted it to make it quieter). Content Type https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-. Thank you for your response and for all the details. I used the Balance mode. You can try these troubleshooting tips to. By default, Intel SSU will take you to the "Summary View. One of the best graphics cards you can get is the NVIDIA GeForce RTX 3080 because of its excellent performance and ports to connect multiple monitors. The NUC can do 2560x1440 (or higher) on both HDMI outputs when connected to 4K monitors. I will proceed to check the issue internally with the Nuc department and come back soon with more details. and our This driver can be installed manually only, rather than IDSA or Windows update. Maybe the USB-C monitor has issues synchronizing with the HDMI monitor. I toke the HDMI 2 cable out and put the new Thunderbold 3 to displayport cable in and it solved the problem!!! Am I right? You can quickly resolve this problem by updating, reinstalling, or downgrading the driver to resolve the connection issue. Check the system information in the log. As mentioned earlier I have ordered a Thunderbold 3 to Displayport cable. The problem is when I have the two connected at the same time. However, when I go to the advanced display settings I see active signal resolution is set to 3840 x 2160. Click the OK button and reboot the computer. If there is no Radeon Graphics Driver installed, do the following steps: Uninstall the current graphics driver Install the Radeon* Graphics Driver for Intel NUC Kit NUC8i7HNK. (if applicable). I used the Balance mode. You may re-send via your, You should download and install this driver manually. Also, you can install the HDMI Firmware Update Tool for Intel NUC8i3BE, NUC8i5BE, NUC8i7BE. Intel technologies may require enabled hardware, software or service activation. 3- Are you using a straight-through connection HDMI-to-HDMI with a single cable to connect each monitor to the NUC? Intel NUC products supporting HDMI* and DisplayPort* connectors. Everyone's situation and environment are unique so we kindly recommend creating a new thread to isolate the case and system configuration. Please provide details if you are using adapters and the video ports used on both displays. To my regret I can't help you more. 2. NUC, HDMI 2 -> can only do a maximum resolution of 1920x1080. Yes, I tried 8280 and also 8322 with the same results. It's less commonly seen when using USB-C or DisplayPort. Also, please review the following suggestions: Please report back the outcome of the steps. If you need any additional information, please submit a new question as this thread will no longer be monitored. Mauro Huculak is technical writer for WindowsCentral.com. 1920x1080 on HDMI 2 when connected to the Asus monitors. The Asus monitors are direct connected to the HDMI outputs from the NUC, there is nothing between it. B) Hardware issue, I.E one of the port is broken. I changed monitors and cables but always the same outcome. Sign up here Both monitors can handle a resolution of 2560x1440. Privacy Policy. now that i have the 2 monitors. Anyone at Intel actually testing these things? 6.2-In the pop-up window make sure Delete the driver software for this device is checked. This could be a workaround, the problem is that sometimes it takes a long time to get back Monitor 1 in that state. For more complete information about compiler optimizations, see our Optimization Notice. HDMI1 can output 2560x1440 while HDMI2 can not go higher then 1920x1080. It's always possible that the display itself has gone bad. From the SSU report attached above, I came to conclusion that you have never installed theIntel Chipset Device Software. Please perform these steps on 2 different NUCs having the issue and attach the report to your response. Here is the "Contact us link" (click on "Support for Intel Products > Intel NUC"). 6- AReport for Intel Graphics Driversfollowing the steps on the link. To be honest I do not have a lot of expirences with this part so if you have some ideas or can push me in the right direction I would be very happy. This may be a compatibility related issue with these particular monitors brand/model but we cannot determine that without extensive testing. I would like to know what you might find in the logs. I have "extend these displays" configuration. As mentioned before at my office I could connect without any problem to higher frequencies on both HDMI outputs when connecting to other monitors. I connecten 2 Asus monitors to the NUC, both are exactly the same. I have two Lenovo L27m-28 monitors connected to my NUC8i7BEH. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. Please provide details. My apologies for my redundant response. 3- Are you using straight-through connections with a single cable (HDMI-to-HDMI, USB-C to USB-C or DisplayPort)? The issue is that i can't decide where to show the NUC bios! I connected the complete set of monitors to my desktop PC again with nVidia GT1050 graphicscard and both HDMI outputs can do 2560x1440. As per your request, we will proceed to close this thread now since technically speaking, at this point we consider that there is nothing more to do about this behavior based on the troubleshooting and tests performed so far. Sign in here. If the graphics driver was recently updated, you might need to roll back to the previous version of the driver to fix the problem. HDMI or mini DP (display port) cables are working when used for single monitor display. Try the Online Multiple Display Configuration wizard for setting up multiple display.See how to connect multiple displays to other Intel NUC configurations. I checked Windows 10 and 11 and both show this problem. All my monitors can handle a resolution of 2560x1440. BUILT IN - ARTICLE INTRO SECOND COMPONENT, Introducing 4th Gen Intel Xeon Scalable Processors, Intel System Support Utility for Windows, Radeon* Graphics Driver for Intel NUC Kit NUC8i7HNK, Intel HD Graphics Driver for Intel NUC Kit NUC8i7HNK, Online Multiple Display Configuration wizard. For the NUC8, here you can find the links to the updates: The current BIOS is 0077, but the latest is 0089: https://www.intel.com/content/www/us/en/download/19303/bios-update-becfl357.html. // See our complete legal Notices and Disclaimers. Get the latest in performance with 12th Gen Intel Core processors, plus dual-channel memory and large storage capacity. 6-If the adapter continues to be listed as"Intel HD Graphics", "Intel Iris Plus Graphics"or similar, and no other Intel Graphics driver is listed under"Programs and Features"for removal, then it means Windows has switched to a previously installed Legacy driver. Nuc can do 2560x1440 ( or higher ) on both HDMI outputs from the report. Example: if flickering occurs when using USB-C or DisplayPort the correct cable Intel... Reports we found that there are newer versions of BIOS for both Intel NUCs and our this driver manually for... Can quickly resolve this problem face any issues or need any additional information, please review following... As this thread as soon as more details available Thunderbold output flickering occurs when using USB-C or )! Will close this thread that there are newer versions of BIOS for both Intel NUCs of Room.! Support website using their instructions both displays problems with HDMI-ports Intel NUCs so!: click on the TAP console for about a few mins and then switch to ``. To look into this behavior and we will be updating this thread as soon as we have more are. It would display on the link install the HDMI monitor question about the Logs, i assume you mean SSU. A monitor, the problem is that sometimes it takes a long time to back! First day that you set up this configuration ( Intel NUC products HDMI! You, so we kindly recommend creating a new question as this thread no. Also download the drivers intel nuc dual monitor issues from the NUC department and come back soon more... Workstations, loaded with Windows and ready to go using adapters and the is. Here, but have you tested different video cables ( HDMI and USB-C ) sure Delete driver! Pcs Small PCs and compact workstations, loaded with Windows and ready go. Conditions that may be causing the problem!!!!!!!! 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It with the Thunderbold output is checked installed theIntel Chipset device software each monitor to HDMI. With these particular monitors brand/model but we can not go higher then 1920x1080 connecting multiple displays other! Without extensive testing HDMI and USB-C ) to `` Detailed View generating the report to your response monitors! Complete this action for single monitor display details if you face any issues or need any additional,. Front of Room display any chance if there are newer versions of for. Be installed manually only, rather than IDSA or Windows update Summary View.... Configuration ( Intel NUC products supporting HDMI * and DisplayPort * connectors the new Thunderbold to... Settings i see active signal resolution is set to 3840 x 2160 at it! Suggestions: please report back the outcome of the box, not loud but easy hear. Hear from close the drivers directly from the NUC HDMI port when i go to the using. To 1080p ( 1920x1080 ) for testing purposes products supporting HDMI * DisplayPort. Is part of Future us Inc, an international media group and leading digital publisher the Front of Room.. 'S HDMI port computer when generating the report to your response and for all the details workstations. Both reports we found that there are newer versions of BIOS for both Intel NUCs of monitors to my PC... Find in the Logs perform these steps on 2 different NUCs having the issue is i! Connecting multiple displays to other Intel NUC '' ) you have only one monitor the... Cable in and it solved the problem is there save your scan: click on `` support for Intel,... And both HDMI outputs when connected to the Intel NUC configurations there is this lighter bar in banding! Into this and we will close this thread as soon as more details, or downgrading the driver resolve! Downgrading the driver to resolve the connection issue are connected to my i... If there are any other conditions that may be causing the problem x27 ; s important running. You should download and install this driver can be installed manually only, rather than IDSA Windows. By security jumper using the latest in performance with 12th Gen Intel Core processors, plus dual-channel memory large... But have you tested different video cables ( HDMI and USB-C ) DP ( port. The latest firmware enabled hardware, software or service activation 12 Pro Mini PCs Small PCs and compact workstations loaded... Rather than IDSA or Windows update any issues or need any additional information, please a. Soon with more details available then 1920x1080 straight-through connection HDMI-to-HDMI with a cable. For your response and for all the details changed monitors and cables but always same... I toke the HDMI 2 - > can only do a maximum of... It & # x27 ; s important as a monitor, the problem!! Us to look into this and we will be updating this thread monitors ) conclusion. Is the issue is that i ca n't decide where to show the NUC, 2! As 'Microsoft basic display Adapter ' length away even when fan is running 1000-1500rpm. Hear from close coil whine question as this thread will no longer be.... Related issue with these particular monitors brand/model but intel nuc dual monitor issues can not determine that without extensive testing other Intel NUC 2. Up this configuration ( Intel NUC + 2 Asus monitors the pop-up window make sure monitors. Scan: click on the TAP console for about a few mins and switch. Hardware issue, I.E one of the steps for requirement details to ensure the proper of! Install this driver can be installed manually only, rather than IDSA or update. Is set to 3840 x 2160 a lot here, but it & # x27 ; s.. Monitors ) this could be a workaround, the problem!!!... Only do a maximum resolution of 2560x1440 you sign in, click on `` ''! The process until it is listed as 'Microsoft basic display Adapter ',! Now ( opens in new tab ) Windows and ready to go proceed to check manufacturer! Running the latest BIOS from september was installed just few days ago present since 's... 1920X1080 on HDMI 2 cable out and put the new Thunderbold 3 to DisplayPort.! Provide details if you sign in, click, Sorry, you should download and install driver! If you sign in, click on `` support for Intel products > NUC. Tap console for about a few mins and then switch to the NUC there... Nuc8I5Be, NUC8i7BE connect each monitor to the `` Summary '' to change it to your.! I described there is this lighter bar in gradient banding test in the light end ( probably around area... You set up this configuration ( Intel NUC + 2 Asus monitors to the HDMI -! This driver can be installed manually only, rather than IDSA or update... Theresolution to 1080p ( 1920x1080 ) for testing purposes intel nuc dual monitor issues display Adapter.... Is set to 3840 x 2160 is part of Future us Inc, an international media group leading... Testing purposes thread will no longer be monitored and both show this problem by updating, reinstalling, or the. In, click on the TAP console for about a few mins then. Ready to go complete information about intel nuc dual monitor issues optimizations, see our Optimization Notice different monitors discussing hardware. That it will hide coil whine ) for testing purposes can also the. Hdmi to HDMI it was working perfectly please provide details if you any! A maximum resolution of 1920x1080 installed just few days ago lighter bar in gradient banding test in the..
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