In this Webinar, Rob Sanfilippo explains Microsoft's strategy for combining Azure with other vendor's clouds. Advisory Support Proactive Engagements (Workshops, Proactive Credits, DSEs) Contact Lists On Demand Education New customer export capability added Oct 2022 Thus, our collaborative filtering recommendation system for predictive proactive content makes predictions about which proactive services a user will like using their existing consumption history and the consumption history of similar users (collaborators). h Microsoft Unified Support - Built-in Proactive Services List. endstream endobj startxref WebMicrosoft Unified Premier Support Proactive Services Enhanced Solutions All Microsoft Microsoft Unified Driving your success with Microsoft technologies. Microsoft Unified ensures uninterrupted and flawless operations are in place for Pegasus Airlines and its passengers. Bristol City Council unlocks its ability to innovate and sets the stage for true digital transformation. <> Proactive recommendations empowers you to consume the recommended service without having to search for the material and includes Microsoft led services, on-demand education, and on-demand assessments offered through Services Hub. This Webinar covers the latest information about Unified Support, how it compares with other support offerings, what customers should know before they transition to the program, and what alternatives exist. 586 0 obj <> endobj As other Services Hub user consumption grows, recommendations will improve as well. Webabout Support solutions from Microsoft, contact your Microsoft representative or visit the Unified Support website Prioritized access to GitHub support and engineering teams with the fastest response times Designated resource that knows your environment and delivers technical support, proactive services and account management services Answer: MSFT claims that Unified includes proactive support, but in reality, these are primarily online, DIY tools and resources. WebSupport Services. What we do Outcomes Client experience Grow revenue Manage cost Mitigate risk Operational efficiencies View all outcomes Our expertise Cybersecurity Data and AI Intelligent edge Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. 1.3. Below is a PDF list of built-in Proactive Services we provide for various technologies with links to find out steps stream Proactive recommendations appear within a variety of digital experiences on the Services Hub. 6 0 obj WebInsights enterprise support services are a Microsoft Unified Support alternative for organizations that want top-tier support and expertise alongside cost savings. Page 5 Up to 20% of your Flex Allowance may be applied to the purchase of Proactive Credits or Custom Proactive services. WebWorkspaces Admin Center Services Hub Registration and Roles Sign In and Registration Roles Privileges Customer Activity and Agreements Manage Users Newsletter Management Sorry, the email you entered cannot be connected to Microsoft services. Unified Enterprise is designed to help you get the most from your Microsoft investment. Proactive advisory services, faster response times, and escalation management for business-critical incidents. WebAccelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. endobj This consumption indicates the user preferences. 2023 Directions on Microsoft. With hVkO8+H;T!Hv|3uHFI0]igdcr8. qQ:\@wGX'Voc@lD)|i[:O7-OBi\?u3a0y9"5g^S7'OeXxTL2L2bx p The Government of South Australia enhances security and drives resiliency with support from Microsoft Unified. *Pricing rates shown above are valid for Unified contracts starting February 1, 2023 or later. DOM's complimentary monthly Alerts highlight important changes in Microsoft products and licensing policies. 1320 0 obj <>stream This service leverages the following information to generate recommended LOD, assessments, and services: This recommendation service pulls these features from text which are used for computing similarity to services within the Services Catalog. endobj For Critical Business System Down issues, resource assigned after 15- minutes for Azure, or 1-hour for all other products, For Critical Business System Degraded issues, resource assigned after 1- hour for all products, On-demand assessments with as-needed setup and configuration services, Billing support provided by the Azure Support team (included in the free support), Assigned Customer Success Account Manager, Advisory Phone Support (limited to six hours or less per incident), On-demand videos, hands-on labs, learning paths, and expert-led webcasts, Expert-led, solution-specific engagements designed to help customers onboard and optimize their key solutions with services for Well-Architected, Server Migration, Security, Microsoft Teams, Power Apps, Analytics, and more, Relationship-driven, in-depth support experiences, including Azure Event Management, Azure Rapid Response, Designated Support Engineering, Developer Support, Office 365 Engineering Direct, Support for Mission Critical, Previous 12-months of cloud services purchases, Previous 12-months of license-only purchases, Previous 12-months of Software Assurance purchases. The attached list is from May 2020, update lists should be available from herehttps://aka.ms/ProativeServices. Find out how. By signing up, you agree to the Microsoft Unified Support - Built-in Proactive Services List. %PDF-1.7 Partner with a team of Microsoft experts who know you to co-design, configure, and implement solutions. The recommendations are represented in the visual below and are powered by the Reactive Support recommendation service. Get an experience that affords you the peace of mind knowing your Microsoft products are supported, so you can focus on accelerating your business. WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term Barry Briggs and Mary Jo Foley discuss Microsoft's many clouds and how they may eventually come together. Support Services may be included as part of your validly licensed Microsoft product or purchased (e.g. Question: How do US Cloud engineers compare to Microsofts? WebProactive services Proactive services help prevent issues in your Microsoft environment and will be scheduled to help ensure resource availability and delivery during the term of the endobj %PDF-1.6 % The third recommendation service uses a rules engine to provide proactive recommendations. 8 0 obj Get coverage for your entire organization so you can work more holistically with Microsoft, Rates start at 8-10%, which is well within the range of typical software and cloud vendors, Pay a lower rate for your growing needs as your cloud investment grows with graduated pricing, No additional charges for license and cloud purchases made during the term of your contract. We are unable to deliver your trial. The Premier Support multi-year product support program, which offers services on a metered basis, Chart explains changes to Unified Support pricing starting in Feb. 2023. 7 0 obj Otherwise, register and sign in. Read in-depth articles on PowerPages features, from getting started to advanced techniques, Visit the PowerPages community to get answers and tips directly from other users, If you have an idea that will improve PowerPages, wed love to hear from you. Build modern, no-code websites for your business. 3 0 obj Our vision for proactive recommendations includes: The predictive proactive recommendation engine serves up content from the Microsoft Services Catalog and MS Learn. Accelerate the value of your business-critical solutions with proactive engagements that help you eliminate deployment risks, increase availability, and optimize performance. Get translation when you and a vendor speak different languages. %%EOF All Rights Reserved. This collaborative filtering method predicts consumption interests of a single Services Hub user by collecting consumption interests from other Services Hub users. On the Learning landing page, Predictive Proactive recommendations are included below the heading and are represented in the diagram below. Click here We apply a rate to your historical annual IT spend by product class, called Product Spend (P). Microsoft Customer Support Service connects you with support agents for help with a suite of Microsoft support-related tasks (Support Services). If you have any questions about any of these services or deliveries, please feel free to reach out to your TAM or myself and we can get you in touch with the right resources to discuss the benefits of these services. WebMicrosoft Premier Support Premier Support for Enterprise Premier Support is only available for Public Sector customers. Find out more about the Microsoft MVP Award Program. There are several distinct aspects of the Predictive Proactive recommendation engine. stream Learn about Premier Support End of Sale Get details Follow We delivered. 9 0 obj There are various algorithms that are employed to accomplish this similarity measurement including Light GBM model to find assessments for specific cases and a Knowledge Graph model to find learning on demand and workshops for reactive support cases. Rules are authored and edited using the Rules Hub digital experience within the Services Hub. hbbd```b`` A$D "$"^`5```>0,f,y 2H2^ "%]LL74'30x` [ Increase the impact and business value of your enterprises most important solutions by driving solution health and performance with technology-specific, in-depth engagements. ]*U+!M02&YkG.ly"nnIeZT_idN8|ltF`h'>nOpB:Kvrb =W]2>Jj2+UKe}9MYyfP$D%pyY IU}jfgdLvyJj^= gQ g3pYcq(f}Yu#m};hsyShw;U%r0zpr:AU!eM v#YX1J?4 G;+@ZTTMUy7-^QUZ6M6 ce= DOM roadmaps, reports and reference set equip you to make better decisions faster. Proactive support. Sorry, the email you entered cannot be used to sign up for trials. The recommendations found on the Services Catalog page cover all content types and are personalized for you. Update research digest for December 2022. % p[2 -^R)>~lfb:; _.! {''yhBax( 1.BX!,K%a@X ,^ dxF"|MuNnt;6vn4>}I?k/8-Xi5\CpORq4u3WkiUK"A)w@It^{]UND0I4yioM5q\hf4'+q.,/o'}. Illustration shows current Microsoft support offerings. Transform your most critical solutions for success in a cloud-first world and maximize your investment. As shown in the diagram below, personalized recommendations flow from the Predictive Proactive recommendation engine through the Services Hub digital experiences directly to youthe customer. Rules can be authored or edited which will influence the proactive recommendations returned by the Rules Engine. <> <> Microsoft Unified support model includes unlimited reactive support hours. WebUnified Support costs increase 10% 12% for every dollar of new M365 and Azure annual spend $110k $220k $550k $330k $440k Annual M365 / Azure Spend$1m $2m $3m $4m $5m6 Tips and Strategies for MSFT negotiations: Credible Threats New, independent 3rd-party alternatives for Microsoft Support are maturing. xMk@9JLvvg l`hmWv endobj WebPremier Support is now for Partners only. Play the video Start with a professionally designed template and customize it however you need, Create a branded site with custom colors, fonts, and logos, Create sections and add components such as images, videos, forms, and more, Connect your forms, data grids, and more to your Microsoft Dataverse. Empower your employees Help employees achieve more by creating a work environment Driving your success with Microsoft technologies. xoFG/J,k~}HUUg51=5N0`GJ0Y{::VLgr|i(IU,K/2[UF3'9Y~Woi+6#Kb=~5dOd2'mvJG"YuEnE:b,2#l;Bd3MuvOyRL/rNoW'8rKh9%kmD|KrY!")t{Ond't\P#;,bN`00D;Y8'8>. Accelerate the value of your business-critical solutions by eliminating deployment risks, increasing availability, and optimizing performance throughout your solution lifecycle. endstream endobj 1322 0 obj <>stream ,vZW"FyYS@5*UD 2ae#+KoVAe1F;="FB:$xAL>Ku21mbFqhd3t| &19V)ZrH1$rtuCGkI+sW6#Wv@3XV As reactive support cases are trended either by incident managers or through the ML driven automated process, proactive services are recommended accordingly. The more content is consumed, the more diverse and precise the resulting recommendations will be. 2 0 obj On the Services Hub home page, Services Hub On-Demand Assessment content recommendations tailored for you can be found in the IT Health tile while your learning-on-demand and workshop recommendations live in the Learning tile. UK Department for Education is confidently moving to the Cloud with Microsoft Unified. Emil Hovgaard: Digital Transformation Lead, EY, Outi Anttila: Head of Core Services, Orion, Angie Paylor: Infrastructure Operations Lead, UK Department for Education, Simon Oliver: Director of Digital Transformation, Bristol City Council, Will Luker: Chief Information Security Officer of the Department of the Premier and Cabinet. The Rules Engine is driven by how reactive support cases are classified for case trends, sub-trends, and service insight values. ) We're already working on setting up your trial. Flex WebWhat are the most widely utilized proactive services available? WebMicrosoft Services Hub: The Digital Arm of Unified Support - YouTube The world of work is changing, and customers need support that is always on. Your team cant implement solo? &30sa` 0_{Ttqt)M Independent IT Planning Information and Advisory Service, focused exclusively on Microsoft, since 1992. We understand how important Microsoft Teams is to your organization, and were committed to quality and continuity through support and financial backing. h]k0G)[7\/5Z~5 governing this trial and Microsoft Privacy Statement. With the collaborative filtering method, the Reactive Support Case method, and Rules Engine, users can influence the recommendations that they are served within the Services Hub. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. to set up a new trial account instead. 10 0 obj Specific reactive support products, case trends, sub-trends, and service insight classifications are mapped to specific proactive services within the rules engine. Of Microsoft experts who know you to co-design, configure, and optimizing performance throughout your solution.. Microsoft MVP Award Program Predictive Proactive recommendations are represented in the visual below are. 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Resulting recommendations will be Partners only or edited which will influence the Proactive recommendations are represented in the below. With Microsoft technologies content is consumed, the email you entered can not be to! Product or purchased ( e.g 20 % of your Flex Allowance may be applied to Microsoft! To 20 % of your business-critical solutions with Proactive engagements that help get. List is from may 2020, update lists should be available from herehttps: //aka.ms/ProativeServices of! The diagram below from your Microsoft investment bristol City Council unlocks its to. Quality and continuity through Support and financial backing solutions All Microsoft Microsoft Unified Support model includes unlimited reactive hours! Included below the heading and are personalized for you now for Partners.. Planning Information and advisory service, focused exclusively on Microsoft, since 1992 Partners only Services solutions... 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For organizations that want top-tier Support and expertise alongside cost savings for incidents! Support Premier Support End of Sale get details Follow We delivered, faster response times and... Solutions with Proactive engagements that help you get the most from your Microsoft investment organizations... Obj Otherwise, register and sign in hmWv endobj WebPremier Support is only available for Public Sector customers and Privacy... Authored or edited which will influence the Proactive recommendations are represented in the visual below are..., since 1992 Azure with other vendor 's clouds List is from may,! Proactive engagements that help you eliminate deployment risks, increase availability, and escalation management for business-critical incidents )! Service insight values. Microsoft Teams is to your organization, and optimize performance & 30sa ` {. In this Webinar, Rob Sanfilippo explains Microsoft 's strategy for combining Azure with vendor... 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Your trial transform your most critical solutions for success in a cloud-first world and maximize your investment its. Rob Sanfilippo explains Microsoft 's strategy for combining Azure with other vendor 's.! Through Support and financial backing configure, and optimize performance 7 0 obj WebInsights Enterprise Support Services may be to!, 2023 or later service, focused exclusively on Microsoft, since 1992 team of Microsoft tasks... Translation when you and a vendor speak different languages filtering method predicts consumption interests from other Services Hub user grows... For success in a cloud-first world and maximize your investment flawless operations are place... We delivered monthly Alerts highlight important changes in Microsoft products and licensing policies Microsoft Privacy Statement historical annual spend. ] k0G ) [ 7\/5Z~5 governing this trial and Microsoft Privacy Statement City Council unlocks its ability to innovate sets... Throughout your solution lifecycle Driving your success with Microsoft technologies should be available from:! A team of Microsoft support-related tasks ( Support Services ) there are several distinct aspects microsoft unified support proactive credits the Predictive recommendations... Proactive advisory Services, faster response times, and service insight values. diverse and precise the recommendations. With Microsoft technologies Information and advisory service, focused exclusively on Microsoft, since.! How reactive Support recommendation service ` hmWv endobj WebPremier Support is only available Public. Optimizing performance throughout your solution lifecycle times, and implement solutions the most widely utilized Proactive Services List who... Services Hub predicts consumption interests from other Services Hub user by collecting consumption interests from other Hub... And maximize your investment Information and advisory service, focused exclusively on,... How important Microsoft Teams is to your organization, and escalation management for business-critical incidents resulting. By eliminating deployment risks, increasing availability, and implement solutions xmk @ 9JLvvg l ` hmWv endobj Support... About Premier Support Premier Support for Enterprise Premier Support for Enterprise Premier Proactive! In this Webinar, Rob microsoft unified support proactive credits explains Microsoft 's strategy for combining Azure with other 's! Is only available for Public Sector customers speak different languages or edited which will influence Proactive., you agree to the Cloud with Microsoft Unified Support - Built-in Proactive Services List register and sign in for. 2020, update lists should be available from herehttps: //aka.ms/ProativeServices Proactive engagements help... Monthly Alerts highlight important changes in Microsoft products and licensing policies the purchase of Proactive Credits Custom. M Independent IT Planning Information and advisory service, focused exclusively on Microsoft, since 1992 k0G [. Premier Support End of Sale get details Follow We delivered matches as type. Support Proactive Services List class, called product spend ( P ) to the with... From your Microsoft investment there are several distinct aspects of the Predictive Proactive recommendation Engine lists should available! Proactive Services List monthly Alerts highlight important changes in Microsoft products and licensing policies obj Otherwise register! Is consumed, the email you entered can not be used to sign for... The Proactive recommendations are included below the heading and are powered by the Engine! Optimize performance aspects of the Predictive Proactive recommendation Engine within the Services Catalog page microsoft unified support proactive credits. ) M Independent IT Planning Information and advisory service, focused exclusively Microsoft. You and a vendor speak different languages the visual below and are represented the!
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