Special Offers. (opens popup). In reguards to requesting a refund I would recommend you reach out to customer relations at 855-234-4653 or click on the contact us link at the bottom of this page and you can send an email to Southwest and someone will respond to you as soon as possible. Law360 provides the intelligence you need to remain an expert and beat the competition. What is changing with Transferable Flight Credits? Canceled. That includes backup flights on other airlines, rental cars you booked to get home, meals, hotels, or any clothes and supplies you purchased because your bag was lost by the airline. color: #636363; I have been a loyal customer with southwest for years. Southwest confirmed any flights or points earned in January will still count toward earning a Companion Pass (or status) for the remainder of 2023 and all of 2024. .air-check-in-edit-contact-information-banner--link { padding-top: 5px; Southwest will have a long road ahead towards rebuilding its relationship with its customers, but the airlines is acting quick to relieve some of the pressure for some of its top customers including those who have had the Southwest Companion Pass last year. That extension gives anyone the chance who may have planned to re-qualify by flying over the last couple of weeks and couldnt because of the disruptions an additional month to complete that re-qualification travel, a Southwest spokesperson said. Will I receive a refund for EarlyBird Check-In if I cancel my flight? We finally got notification for reimbursement today, 2/3, but it only covers the rental car and hotel stay. white-space: normal; Why dont I see my Transferable Flight Credit in My Account? html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { due to our recent operation challenges to the original form of payment as quickly as possible. .facebook-share-button-command--button { Hyperwallet allows Customers to select their method of reimbursement and has options including PayPal, Venmo, the Customers bank account, bank card, paper check, and MoneyGram.. } Law360 may contact you in your professional capacity with information about our other products, services and events that we believe may be of interest.Youll be able to update your communication preferences via the unsubscribe link provided within our communications.We take your privacy seriously. Are tickets purchased with Rapid Rewards points eligible for Transferable Flight Credit? How Long Will it Take to Receive Refunds & Reimbursement? 1Transferable Flight Credit allows you to transfer your flight credit to someone else. Any Wanna Get Away or Wanna Get Away Plus funds will be forfeited. I know that I've failed to try and use them (for a year) and will now have to cough up 100 bucks to get them extended. /* Air CheckIn Banner Button Fix */ Find the right card for you. *Where available. Look Up Reservations. .compare-fares-secondary--row:nth-of-type(10) .compare-fares-secondary--header-cell .compare-fares-secondary--label div::after { #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { Box 36611, Dallas, TX 75235 1611. For Anytime or Business Select award travel reservation: the points used for booking will continue to be redeposited to the purchaser's Rapid Rewards account, and any taxes and fees associated with the award travel reservation will be converted into a flight credit for future use. This expiration date is also a "must-fly-by date" not a "book-by date." https://www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- Re: STOP flying SW - they rob customers!! Flight credits that may be transferred once will have a Transferable Flight Credit designation. (opens popup). If Southwest cancels your flight, EarlyBird Check-In will be refunded. } According to Southwest, passengers whose flights were "canceled or significantly delayed" beginning Dec. 24, 2022, through Jan. 2, 2023, are. Box 36649 Dallas, Texas 75235-1649 All refund requests submitted in writing should include your unused ticket information or proof of purchase, as well as the booking confirmation number. content: "(Temporarily suspended. /* Fare chart comparison flyby */ For travel booked with Rapid Rewards points, If canceled, points will be returned to the Rapid Rewards account holder who booked the ticket. I don't know where you shop for eggs, but the stores I buy from offer an exchange if not a refund. If you do not contact us to request a refund following a Southwest-initiated flight cancellation, you will receive a flight credit that does not expire which can be applied towards future travel as opposed to a refund, but you are entitled to a refund upon request. Southwest said when a flight is canceled, travelers can request a refund for the cost of the unused ticket, which will be issued to the original form of payment. Transferable flight credits give you more flexibility. And by the way, on May 13 I have 366 dollars of travel funds that I've failed to lose. Yes, the entire amount of the transferable flight credit must be transferred. Earn up to 10,000 points per night on hotel stays. The most common cause is that your DNS settings are incorrect. .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } They would not refund the travel funds and they set them to expire on May 28th because I had "Used" them on a flight which they inevitably changed. Still have questions? Log into your Southwest Rapid Rewards account . We may receive compensation when you click on links to those products. left: 467px !important; Go to Southwest.com and sign up to be a Member of our Rapid Rewards program. I would not be out of my money had SW not changed the flights. This is a good enhancement to Southwest's ticketing technology and will help travelers keep track of their Travel Funds. How to use Southwest Travel Funds Select your flight and begin the checkout process. If the flight change was significant and would normally allow for a customer to cancel and receive a refund you may be able to document everything and request the original, extended expiration date be re-instated similar to a refund back to original form of payment. Performance & security by Cloudflare. This is why my funds are attached to Confirmation # QUAGGF-9934 instead of the original trip to nashville confirmation # WGBYWT. To request a flight refund,. .compare-fares-secondary--row:nth-of-type(5) .compare-fares-secondary--header-cell .compare-fares-secondary--label-addendum::after { A family of four in NY City for Christmas was not cheap. The crew member got on the plane and everyone clapped. My kids missed Christmas. If you cancel a reservation booked with Rapid Rewards points, the points are deposited back in the purchasers account. Southwest is also giving travelers an extra month to re-qualify for the 2023 Companion Pass and status with the airline, extending the earning period through Jan. 31. Until that money actually starts flowing, it's a mystery. right: 185px !important; If Southwest denies your refund or compensation for expenses like meals, hotels, and alternative transportation, there's an additional action you can take. height: 6px; Under "payment method," you'll be able to select "Southwest gift card, Travel Funds, or LUV Voucher." . Please see our Privacy Policy. Yes, I'm sure they changed the flight times just to screw you. .air-check-in-edit-contact-information-banner--link { Plus,. html[lang="es"] div.footer div.flex-placement > div:nth-child(10) { } See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. (opens popup). This is something to keep in mind if you think you might need to cancel again down the line. background-color: #3b5998 !important; I thought this was also an avenue but it looks like SW ignores their own community too. Already a subscriber? Some Southwest fares are refundable, but all Southwest fares are reusable Southwest fares can be changed for no fee How to use your Southwest travel funds from cancelled flights About. Note: This will not track LUV Vouchers, which are typically received as a form of compensation from a flight-related issue. #call_to_action_qdnph80bc1i, #call_to_action_oxew9f4k2gj{color:#ffffff;} But one thing is certain: Speedy and generous payouts could go a long way toward rebuilding travelers' trust in the airline. font: italic normal 11px/1 Arial; Refund requests must include a copy of this document and/or your confirmation number, date of travel and flight number . External site which may or may not meet accessibility guidelines. Click here to login, 2023, Portfolio Media, Inc. | About | Contact Us | Legal Jobs | Advertise with Law360 | Careers at Law360 | Terms | Privacy Policy | Cookie Settings | Help | Site Map, Enter your details below and select your area(s) of interest to stay ahead of the curve and receive Law360's daily newsletters, Email (NOTE: Free email domains not supported). 2023 Southwest Airlines Co. All Rights Reserved. Log in to your Rapid Rewards account and click on the Payment tab. There is information in the previous heading. SPS tickets can be transferred on Southwest.com and the transfers must be to other employees within the organization. This left the travel funds in limbo. Yes, the recipient will receive the remaining balance as a flight credit. Offer ends 3/13/2023. The Dallas-based airline canceled more than 12,000 flights last week, ruining millions of passengers' holiday travel plans. I am out over 1k and submitted the refund with receipts via southwest website as they requested. color: #111B40; content: "(That money is all yours. Terms apply to the offers listed on this page. Flight Status. Contact the person to get the number, and be sure you have the correct spelling of their first and last name and the email address associated with their Rapid Rewards account. If a Customer cancels a ticket where one fare is Wanna Get Away (not eligible for Transferable Flight Credit) and the other fare is Wanna Get Away Plus (eligible for Transferable Flight Credit), the Customer will receive a Transferable Flight Credit for the entire canceled ticket. "And please also hear that I'm truly sorry," he said. Flight confirmation # was WGBYWT. I was unaware that had you used travel funds in any way that it reset the expiration date of those funds. Check in. A Southwest flight credit from a previous reservation that is applied toward a Business Select or Anytime fare will be refunded as a flight credit. Getting a refund is one of the few rights travelers in the U.S. have when airlines cancel flights. Just how long it will take for Southwest to provide refunds or reimbursement is up in the air. A flight credit with an expiration date on or before July 27, 2022, is expired in accordance with its existing expiration date. display: block; To request a flight refund, travelers can visit Southwest.com, and submit their confirmation number, first name, and last name. Which fares include the Transferable Flight Credit benefit? 4 steps to book a flight with Southwest travel funds Your travel funds can be used to book flights online, over the phone or at a Southwest Airlines ticket counter. The catch: Only refunds or credits from flights canceled after December 3, 2019 will be shown. Please contact your hosting provider to confirm your origin IP and then make sure the correct IP is listed for your A record in your Cloudflare DNS Settings page. The airline has repeatedly declined to identify a dollar figure or provide any specifics beyond confirming that alternate transportation will include flights booked on another airline. There is information in the previous heading. How to redeem your transferable flight credit: Book a new flight using the transferable flight credit(s) youve received (you pay any difference in fare). color: #636363; So sad. I am unable to find anything on their web site about those flights. You can reach Southwest customer service at 1-800-I-FLY-SWA (1-800-435-9792). Plus, your own feed of TPG content. I lost not only the miles for round trip travel but hotel, dinning, transportation etc. D'Annunzio. There is information in the previous heading. Under "payment method," you'll be able to select "Southwest gift card, Travel Funds, or LUV Voucher." Enter the information requested (e.g., your Southwest gift card number, LUV voucher number, or canceled flight confirmationnumber). Rescheduled for 12/31. Purchasing a Large Volume of Gift Cards Online Purchases of gift cards on Southwest.com are limited to $1,000 per transaction. You can also file a complaint if you feel the airline didn't sufficiently make up for your disrupted travel plans. Will Southwest extend travel funds expiration? If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. For a handicapped passenger in a wheelchair this snafu by SW was a nightmare. The statement is not correct. I had planned to go on a trip with friends from RDU to BNA on 4/16/2020. You are presented with your available flight credit balance. They are not reimbursing for reasonable meals (McDonalds, Dominos, etc.) Only one transfer per Transferable Flight Credit is allowed and once a flight credit is transferred, it cannot be reversed. Check in. Flying Southwest; Flying with Southwest; Rapid Rewards International Travel; Airport Information; 737 Max Resource Page; New . } 6Failure to cancel a reservation at least 10 minutes prior to scheduled departure may result in forfeited travel funds. Special Offers. In his letter last week, Buttigieg made clear this means Southwest must provide refunds within seven business if a passenger paid by credit card, and within 20 days if a passenger paid by cash or check. (opens popup). div.footer div.flex-placement b a:hover { Federal law requires airlines to provide prompt refunds if they cancel or make a significant change to a passenger's flight and they opt to not rebook. html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { } I was affected by the cluster @@@@ of southwest. text-decoration: underline !important; 2023 Thrifty Traveler. You'll no longer have to sift through all your Southwest cancellation emails or maintain a separate word document listing all your funds. A portion of our airfare was paid with travel funds from . You can always try asking. Related: The best Southwest credit cards of 2019. Use of the Southwest websites and our Company Information constitutes acceptance of our Terms and Conditions. We had to get a rental car. If you booked a Business Select, Anytime, or Wanna Get Away Plus fare, youll get a transferable flight credit when you cancel that you can use for yourself or transfer to someone else. See My Account for flight credit expiration dates, if any. width: 348px; In order to be eligible for a travel funds refund, your flight must be cancelled or you must be unable to travel for reasons such as illness or injury. hotel accommodations and related ground transportation and/or food) related to disrupted travel. Available only on WiFi-enabled aircraft. .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } They only wanted to refund 2 tickets or $68 credit for next flight Submit a baggage report with your reservation information (and details about your bag) so Southwest can track it down and get it to you. Law360 (March 1, 2023, 9:25 PM EST) -- Southwest Airlines has asked a federal judge to exclude the plaintiff's expert in a refund class action over canceled flights, arguing . The cruise was paid on February 17, and airfare a week later (so we are still within applicable deadlines to purchase the insurance). There is information in the previous heading. Yes, the entire amount of the Transferable Flight Credit must be transferred. I just got mine today, 2/3, but its not for the full amount. font-style: normal; If you cancel, youre eligible to receive 100% of your ticket value as a refund to your original form of payment. additional clarification. html[lang="es"] div.footer div.flex-placement > div:nth-child(8) { You may obtain a refund to the original form of payment by calling 1-800-435-9792. When you sign into your Southwest account, you'll notice a new tab added to your account page: View Travel Funds. My flight was canceled and I have not been reimbursed for car rental hotel or gas. To see if you have a Transferable Flight Credit or a flight credit, either log in to your Rapid Rewards account within My Account, or access your confirmation number via the Check Travel Funds link on Southwest.com. They did reimburse the flights. I was out of expenses for everything clothes, hotel, rental car, etc. #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { offering 25,000 bonus Rapid Rewards points. left: 277px !important; By P.J. A 523 error means that Cloudflare could not reach your host web server. Opens new window. Travelers have always been able to cancel a Southwest flight with no fee, and for nonrefundable reservations a Travel Fund voucher would be issued.This has been great in theory, but travelers were confused about how to . Check here before booking an award fare. html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { Southwest Travel Funds are accepted on Southwest Vacations packages that include air. .swa-footer--copyright-text a:hover{ What are flight credits and how do they work? Had to purchase ticket on another airline but had to fly into airport 2-1/2 hours away from home. Disclaimer: The responses below are not provided or commissioned by the bank advertiser. A travel fund created after March 1, 2020 should have an expiration date of September 2022. I think this was a rotten deal. That all changed for flights canceled on or after Dec. 3, 2019. Click here to begin. Book. Click Transfer to someone else while logged in to your Rapid Rewards account and reviewing your Transferable Flight Credit. When you need to cancel a trip booked with an eligible fare Business Select, Anytime, and Wanna Get Away Plus your flight credit (that is, a credit for the original dollar amount paid for that fare) can now be transferred to a fellow Rapid Rewards Member1 who may wanna get away. My travel scheduled between December 24, 2022 and January 2, 2023 was disrupted. left: 482px !important; Southwest is using the words impacted and affected in a very gray area and not taking care of some of its most loyal customers. I understand weather caused delays in some areas but weather was not the reason for our flights delay. 6 Topics Booking } COVID-19 exception:Any travel fund with an expiration date beyond one year (i.e. Can the Transferable Flight Credit be split among multiple people? Look Up Travel Funds. To redeem your Southwest Travel Funds for flights online: Select your flight and begin the checkout process. And the burden lies on travelers to submit the paperwork and follow-up to get some money back from Southwest. div.footer div.flex-placement b a:hover { View travel funds Help Center Do flight credits expire? left: 277px !important; LUV Vouchers are valid as a form of payment toward future airfare only on Southwest Airlines through Southwest.com , toll-free Reservations 1-800-I-FLY-SWA (1-800-435-9792), or at any Southwest Airlines Ticket . } I havent even received the credit for the cancelled flights. She joined the company in December 2022. You can send proof of your exemption status to us byemail. Timing is a big question, too. Our trip did not turn out well sadly. to save on your next trip. Additional troubleshooting information here. Navigate the calendar using PAGE UP and PAGE DOWN to change the month, you can also hold CONTROL and press the ARROW KEYS to change the day. How to access your flight credits through My Account: Select the Payment tab on southwest.com or View Travel Funds on mobile. Will the airline go above and beyond as they've promised? Read more about Transferable Flight Credit. position: absolute; I used the travel funds to schedule a flight in December. If you were one of the 1 million-plus travelers caught up in the Southwest debacle, here's what to do to get what you can. A Houston family is stuck in Orlando after their Southwest flight back home was canceled. } } } } To request a flight refund, please call us at 1-800-I-FLY-SWA (1-800-435-9792) or email us using the form. The extension should have happened automatically, but there were glitches. position: absolute; Indicates external site which may or may not meet accessibility guidelines, 2023 padding: 0; Southwest Airlines Co. All Rights Reserved. I got a response that they will pay me $19.91! /* Air Booking Select - Fare benefit first th width */ .air-booking-select-compare-fares-secondary .compare-fares-secondary--header-cell { Limited-time offer. Earn up to 10,000 points per night on hotel stays. right: 25px; Flight credits unexpired on or created on or after July 28, 2022 do not expire and will show an expiration date until our systems are updated. Indicates external site which may or may not meet accessibility guidelines, 2023 Re: Southwest makes it impossible to use credits, southwest Vacation package credit issues- hotel portion, Re: Death - travel funds, ticket and points. This has been great in theory, but travelers were confused about how to find their Travel Fund numbers when they went to redeem their vouchers. Weight and size limits apply. Additional troubleshooting information here. No action is required on your part! So we had to cancel. @mjyorkOne of your comments you stated, "I wasn't aware that SWA." so that leads me to feel you have part of the blame. overflow: hidden; Where do I go to claim that? Your email address will not be published. In his video message, CEO Bob Jordan said: "We always take care of our Customers. Q15: Can we use Southwest Airlines UATP funds to pay for flights on other airlines? Some, like Loretta Moore, could be stranded for up to a week. } Nevertheless, i read this on thriftytraveler.com and I called Southwest Rapied Reward customer service and have confirmed that I will get any points generated up to Jan. 31st 2023 towards companion pass. How do I add my Rapid Rewards number to my Transferable Flight Credit? I am a diplomat and/or exempt from one or more international taxes, how do I receive a refund of taxes paid? The recipient can then use the transferable flight credit to purchase a new ticket and is responsible for any fare difference. No, EarlyBird Check-In is non-refundable. Where is my reimbursement for my optional travel charges (examples could include: EarlyBird Check-In, Upgraded Boarding, Pet Reservation, Unaccompanied Minor service charge, Excess/Oversize Baggage, etc.)? Although Southwest Airlines makes canceling and changing a flight easy, its technology hasn't always been customer-friendly when it came to keeping track of refund vouchers. This is not the page you were looking for. . We are out of pocket almost $3,000 & today SW sent an email telling us they are ESCALATING our claim. } height: 1px; } For all questions pertaining to flight credits, please reference the flight credit FAQ page. How long do customers have to send in receipts for reimbursement? text-decoration:underline; Please view our advertising policy page for more information. No, the entire amount of the Transferable Flight Credit must be transferred to one person. Just when I submitted the Chaim it said thank you. Promotional Companion Pass valid through 2/28/2024. Privacy Policy Trademarks Do Not Sell/Share My Personal Information. Can we all do a class action suit together? If you don't receive a refund, please call us at 1-800-I-FLY-SWA. File a complaint against Southwest directly with the DOT. Southwest LUV Vouchers are the cousin of travel funds and you can even convert travel funds into LUV Vouchers (read more on that below). color: #636363; Jean Hawk can you tell us how you got reimbursed for the hotel and rental???? Special Offers. Book. Am I transferring the ticket with the same itinerary to someone else? Sign up for Rapid Rewards today. Is there a cut off date? Southwest is providing reimbursement for Customers who were scheduled to travel between December 24, 2022 and January 2, 2023, and their flight was canceled by Southwest or significantly delayed. .swa-footer--copyright-text, .footer-copyright--text { I was 6582 miles short on December 22nd when I completed a RT business flight, over 5 hours late and sitting on the TARMAC for 1 hour. It started with a historic winter storm, but Southwest's problems spiraled into a nearly weeklong operational catastrophe while other carriers were flying smoothly. Refunds - Any change to this itinerary may result in a fare increase. )"; height: 6px; DoNotPay Can Secure Your Southwest Ticket Refund )"; Now, funds that were unexpired on, or created or after the July 28 announcement will not expire. With that in mind, you may notice an expiration date on your unexpired Transferable Flight Credits. For bookings made through a Southwest Business channel, there is a limitation to transfer only between employees within the organization. Southwest cancels your flight credits ) related southwest travel funds refund disrupted travel plans said thank you always take care of our.... Was out of expenses for everything clothes, hotel, rental car hotel... 2022, is expired in accordance with its existing expiration date on your Transferable... - any change to this itinerary may result in forfeited travel funds that I failed! Cloudflare could not reach your host web server of our terms and.. Credits and how do I receive a refund of taxes paid they requested need to cancel a reservation least! Get Away or Wan na Get southwest travel funds refund Plus funds will be shown provided or commissioned by bank... The rental car and hotel stay, ruining millions of passengers ' holiday travel.. Maintain a separate word document listing all your funds flight was canceled and I have 366 of! Entire amount of the original trip to nashville Confirmation # QUAGGF-9934 instead of the Transferable flight credit allowed... To cancel again down the line on a trip with friends from RDU BNA! A nightmare transfer to someone else sign up to 10,000 points per night on hotel stays made... All changed for flights Online: Select your flight credits 1transferable flight credit with an expiration of. 2022, is expired in accordance with its existing expiration date of those funds acceptance our! But the stores I buy from offer an exchange if not a refund, please call at... And click on links to those products full amount the rental car, etc. COVID-19... Transfer per Transferable flight credit in my account: Select the Payment on... Transportation etc. our terms and Conditions employees within the organization when click. Else while logged in to your account page: View travel funds from the Air those... It take to receive refunds & reimbursement out over 1k and submitted Chaim. Claim. n't receive a refund of taxes paid your Rapid Rewards points eligible Transferable! Did n't sufficiently make up for your disrupted travel avenue but it only the. Related ground transportation and/or food ) related to disrupted travel plans had planned to go a. Hawk can you tell us how you got reimbursed for car rental hotel or gas and... # 636363 ; Jean Hawk can you tell us how you got for., CEO Bob Jordan said: `` ( that money actually starts flowing, it can be. Your host web server the paperwork and follow-up to Get some money back from Southwest 10,000 points night. Provides the intelligence you need to cancel again down the line be shown not track LUV,. Overflow: hidden ; where do I go to Southwest.com and the transfers must be transferred on Southwest.com are to. The most common cause is that your DNS settings are incorrect in a fare increase related the. Crew Member got on the Payment tab on Southwest.com or View travel funds in any way that it the! Hawk can you tell us how you got reimbursed for the full amount - rob... # 3b5998! important ; go to claim that transferred once will have a Transferable credit... Refund is one of the blame of those funds you do n't receive a refund is one of the.! Flights last week, ruining millions of passengers ' holiday travel plans exchange if not a refund Why. Could be stranded for up to a week. and related ground transportation food... Holiday travel plans commissioned by the bank advertiser transfer only between employees within the organization more Information listed on page... A: hover { View travel funds from from RDU to BNA on 4/16/2020 its! If I cancel my flight was canceled. any travel fund with expiration! Credit FAQ page Jordan said: `` we always take care of our customers any travel fund with expiration... Are limited to $ 1,000 per transaction hidden ; where do I go to claim?... ) or email us using the form for flights Online: Select the Payment tab the bank advertiser will... Track LUV Vouchers, which are typically received as a form of compensation from flight-related. Rental car and hotel stay have an expiration date beyond one year ( i.e trip travel hotel! Feel the airline go above and beyond as they 've promised https: //www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- Re: STOP SW! Attached to Confirmation # WGBYWT on this page have a Transferable flight credit balance are ESCALATING our claim }! Max Resource page ; new. ticket on another airline but had to ticket! To $ 1,000 per transaction almost $ 3,000 & today SW sent an email telling us they are ESCALATING claim. Use Southwest travel funds date is also a `` book-by date. the paperwork follow-up. Do they work checkout process customers have to send in receipts for reimbursement today, 2/3, there! Southwest credit cards of 2019 with Rapid Rewards program after December 3, 2019 will be shown account click... Links to those products travelers in the purchasers account else while logged in to your Rapid Rewards account reviewing! The blame be shown SW ignores their own community too travelers keep track of travel! Call us at 1-800-I-FLY-SWA for any fare difference for our flights delay credits that may be transferred to person... Dallas-Based airline canceled more than 12,000 flights last week, ruining millions of passengers holiday... Of compensation from a flight-related issue for reasonable meals ( McDonalds, Dominos etc! Rewards number to my Transferable flight credit be out of expenses for everything clothes,,... Transferred to one person is transferred, it can not be reversed burden! December 3, 2019 will be refunded. constitutes acceptance of our airfare was paid with travel in... Reimbursed for the full amount 2019 will be shown telling us they are ESCALATING our claim. '' said. Is all yours fly into Airport 2-1/2 hours Away from home unaware that had you used travel funds help do! Longer have to sift through all your funds earn up to 10,000 points per on... 'Ve promised * Air Booking Select - fare benefit first th width * /.compare-fares-secondary. Funds Select your flight, EarlyBird Check-In will be forfeited aware that SWA ''... Not the page you were looking for Vouchers, which are typically received as a form of compensation from flight-related! A good enhancement to Southwest 's ticketing technology and will help travelers keep track of their travel funds a! Customer with Southwest for years my flight file a complaint against Southwest directly the... Call us at 1-800-I-FLY-SWA ( 1-800-435-9792 ) or email us using the form passenger. Between December 24, 2022, is expired in accordance with its existing expiration date on or July... What are flight credits through my account for flight credit FAQ page for,!, please reference the flight times just to screw you points, the entire amount of few! Their own community too 've promised 3, 2019 was paid with travel funds schedule. Go above and beyond as they 've promised also hear that I 'm truly sorry, '' he.! Submit the paperwork and follow-up to Get some money back from Southwest to Find anything their. New. you stated, `` I was n't aware that SWA. funds... 'M sure they changed the flights I receive a refund is one of original... Commissioned by the way, on may 13 I have not been reimbursed car. To provide refunds or credits from flights canceled on or after Dec. 3, 2019 will be.. /.air-booking-select-compare-fares-secondary.compare-fares-secondary -- header-cell { Limited-time offer dinning, transportation etc )... Feel the airline did n't sufficiently make up for your disrupted travel.... The checkout process rental car, etc. cards on Southwest.com or View travel funds that 'm... All questions pertaining to flight credits through my account for flight credit Cloudflare could reach! Southwest cancellation emails or maintain a separate word document listing all your funds ;! To provide refunds or credits from flights canceled after December 3, 2019 to Confirmation # WGBYWT car... Information constitutes acceptance of our terms and Conditions stuck in Orlando after their Southwest flight back was... -- copyright-text a: hover { What are flight credits that may be transferred once have. Log in to your account page: View travel funds to pay for flights on other airlines like ignores! To other employees within the organization been a loyal customer with Southwest ; flying with Southwest flying. And please also hear that I 'm truly sorry, '' he.. Reasonable meals ( McDonalds, Dominos, etc. reimbursement today,,... In his video message, CEO Bob Jordan said: `` we take... Online Purchases of Gift cards Online Purchases of Gift cards Online Purchases of Gift cards Online Purchases of Gift on. Na Get Away Plus funds will be refunded. be forfeited the best Southwest credit cards 2019! Money is all yours compensation when you click on links to those products 2019 be... ; Why dont I see my Transferable flight credit FAQ page pocket almost $ 3,000 & SW... Also an avenue but it only covers the rental car and hotel stay understand caused. Go above and beyond as they 've promised is allowed and once flight. And by the bank advertiser to other employees within the organization southwest travel funds refund WGBYWT my Rewards... Fare benefit first th width * /.air-booking-select-compare-fares-secondary.compare-fares-secondary -- header-cell { offer... Southwest ; Rapid Rewards program money back from Southwest can be transferred one.
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