Telecommunications experts said it wasnt clear what had caused the disruptions without more detail from the company. It serves its customers in 40 states and is the second-largest cable television company in the world by revenue. Looks like Comcast is having internet connectivity issues this morning with multiple areas in Philly. Comcast is an American telecommunications company. @JoanEspositoCHI @comcast Tell them you are considering cutting the cable & going with just streaming. The brunt of the outage lasted a little more than an hour. Comcast officials said Tuesday they were investigating the cause of a widespread outage that disconnected thousands of people in the Bay Area from their internet, phone and cable services Monday night. You can make use of their service in your day-to-day activities. This cookie is set by GDPR Cookie Consent plugin. All rights reserved. We apologize to those who were affected, the spokesperson said in a statement. If there is no such report, click Run Diagnostic. Updated to include drought zones while tracking water shortage status of your area, plus reservoir levels and a list of restrictions for the Bay Areas largest water districts. @comcast feeling the pain of your service increase! Someday I'll learn to not give you money. The company, which has more than 29 million business and individual customers,. Keeps getting pushed back, no customer service available. Comcast has not disclosed the reason for the outages. Xfinity statement: "We're aware that you may be experiencing service . To do this text OUT to 26627. Now it appears there is one in the #Philadelphia region this morning. Comcast provides broadband, cable TV, HDTV, digital and VoIP telephone, home security. By Tuesday afternoon, some customers who logged into their Xfinity accounts saw a message that "some customers experienced intermittent service interruptions as a result of a network issue," and that the issue had been addressed and service was being restored. Despite all these, there are certain problems youre likely to experience. I never thought Id see the day that the @NHLFlyers would be lying to the fans and treating them like ****but then again I never thought theyd be owned by a piece of **** company like @comcast either #FueledByPhilly. 2023 CBS Broadcasting Inc. All Rights Reserved. Share them here. With this, youll be informed when an outage happens. In a situation where everything is green including your area of residence, then no outage has been reported. Normally the areas affected will be reported. If you are experiencing problems with Comcast Xfinity, please submit a report below. Navigate to the announcement banner for info. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. Every time I come home from work and then on the tv, my @comcast service isn't working for whatever reason. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. If thousands did that it may do the trick. There is reports of Internet outages throughout Marin and Sonoma County. @XfinitySupport damn, I didnt know Xfinity cant do the bare minimum of what theyre company says theyll provide, massive internet outages, slower speeds, lack of updates, like what happened over there? Email: jessica.flores@sfchronicle.com, Chase.DiFeliciantonio@sfchronicle.com Twitter: @jesssmflores, @ChaseDiFelice. Someday I'll learn to not give you money. The cookie is used to store the user consent for the cookies in the category "Analytics". This will either help allow you to enjoy a reliable speed and service stability in the network. Navigate down to Overview page >>> Services, then tap on the Status Center. Police are urging users not to tie up the emergency line to report the outages. Remember the texting rates will apply. Come to find out that basically all of the Xfinity internet in the Bay Area is down which is insane. No, honest. Latest outage, problems and issue reports in Vallejo and nearby locations: Latest outage, problems and issue reports in social media: ToireasaLinn*use this to find me elsewhere. But in a situation where youve waited and the error has not been rectified, you can the report using the Comcast status center. Xfinity Outage Map Xfinity is a brand name of Comcast Cable Communications, LLC used to market consumer cable television, internet, telephone, and wireless services. #Sickening. Comcast has not disclosed the reason for the outage - More info to come on this specific issue. When @Xfinity has an outage their outage map is also down. These offerings are usually available in triple play packages. -Jay We have addressed the issue and service is now restoring for impacted customers, as we continue to investigate the root cause. Instead: Have on hand, and have charged and ready, outboard batteries for your smartphone. Chase has degrees in journalism and history from Loyola University Chicago. Comcast is starting to get customers back up and running from the Bay Area wide internet outage. I'm amazed how stable Verizon Fios has been compared to Comcast in the Philly area tbh. Full restoration could take some time across the region. This is a text-only tracker that focuses on highlighting the incidents of outage and/ the service in question going down or becoming temporarily dysfunctional for some reason. A. Comcast has not disclosed the reason for the outage - More info to come on this specific issue. Frustrations? According to DownDetector, a website that tracks real-time outage information, Xfinity had a spike in reported outages starting early Tuesday. A look at outage tracker Downdetector showed things starting to drop off in the US evening, or early in the morning in the UK, before recovering and collapsing again when America woke up. Hours later, many were still struggling to get back online. Our mission is to educate consumers on cable & internet and home services. Unacceptable. @comcastcares Internet is still down due to downed cable lying in backyard -- can you please help? Tali. It's 2015. I've talked a lot about @Xfinity 's many many shortcomings but I'll admit if they've actually rolled out widespread 10Gi/s home internet service, that's pretty impressive. Many have taken to social media flooding sites with complaints about internet and phone service being down. Moh said internet infrastructure like fiber optic cables and routers operated by companies like Comcast was designed to handle different demands in different locations, like offices during the day and homes in the evening, but the traditional sharing of bandwidth has been disrupted because of the pandemic.. Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. I am my own communications network. @comcastcares is San Francisco having issues? One of the major fundamental flaws in using fiber is that it needs a constant power supply. The density of these reports is depicted by the color scale as shown below. I had someone out Monday & outside connections needed to be updated! It's going on 7 hours #comcastoutage #fail. Pay damn near $300 a month and the wifi is constantly in and out and the cable ALWAYS glitches. Sorry, no map << Back to Outage Page Received 38 reports, originating from San Francisco Hayward Folsom One would assume it exists somewhere. Realtime status of outages and problems with service providers. The epic California snowpack is inching toward record levels. I'm sorry to hear about the issues that you're experiencing. Is Californias drought finally over? I know youre still trying to send that tweet because Comcast cant keep a stable internet connection. Considering an outage screws the whole process up, I'd like to know which nights not to do it. Comcast is starting to get customers. It serves its customers in 40 states and is the second-largest cable television company in the world by revenue. or have they in the last few days??? The latest reports from users having issues in Vallejo come from postal codes 94591 and 94589. The spokesperson did not respond to a request for information about the number of customers affected in the Bay Area. Their service is cut across internet provision, Phone, TV, etc. You are a straight joke. Stuff breaks. Useful comments include a description of the problem, city and postal code. Comcast has not disclosed the reason for the outages. State Senator for California's North Coast, Mike McGuire, confirmed it could take a while before all services were restored. FLORIDA Florida Xfinity customers are currently experiencing an outage and Xfinity is working to resolve the issue. But it won't last long. Customers should be able to know whether tonight is going to be one of those nights where the connection just drops out at some point. My favorite thing ever ever ever is when I can't watch the last half/third/quarter/10 mins of a show I DVRed because your app is terrible @Xfinity ROCKFORD Xfinity Comcast officials confirmed Monday that gunfire caused a cable and internet service outage that affected customers in areas near downtown Rockford and Freeport over the New. #Comcast tech #8 out here today. Please feel free to reach out via DM using this link. / CBS Philadelphia. So yes, youll be given outage credit. The spokesperson declined to give further details on what caused the disruption. According to a spokesperson, "Earlier, some customers experienced intermittent service disruptions as a result of a network issue. Tips? Repeated internet loss every night. Chase DiFeliciantonio is a reporter at The San Francisco Chronicle on the Transformation team, where he covers tech culture, workplace safety and labor issues in San Francisco, Silicon Valley and beyond. November 9, 2021 / 12:51 PM I never thought Id see the day that the @NHLFlyers would be lying to the fans and treating them like ****but then again I never thought theyd be owned by a piece of **** company like @comcast either #FueledByPhilly. - Jay https://t.co/sJXooIWuaU. Network and. Xfinity so damn expensive for nothing. So severe was the problem that even the cableco's outage map fell over. Heres what Comcast says about the huge Bay Area Xfinity outage, S.F. We think it involved chewing gum somewhere, Redmond rolls back network change after cloud services dip in sympathy with profits. Internet goes down, modem goes offline. Reports Dynamics 0 2 4 6 8 10 09 PM Mon 27 03 AM 06 AM 09 AM 12 PM 03 PM 06 PM Seattle All rights reserved. But the issues seemed to finally be resolving by Tuesday afternoon, he said. The most recent Comcast Xfinity outage reports came from the following cities: ?#nowifi#notv#naptime, Hey @comcastcares, @comcast & @XFINITY -- can I get an update, please? Criterion Digital 2023. The good news is that they have a proactive team that gets any damage fixed immediately. Missed all my ****. I did a reset first, BEFORE calling. Other viewers tell CBS3 they can't get through to Xfinity customer service, getting only a busy signal. and their coverage can be accessed across all United States. Why is Comcast experiencing constant outages? As stated earlier, youll save yourself from much stress if you check Comcast service for a possible outage when you notice any error. Please send us a DM to get started. Have an issue or a question search the site, Need help? Please feel free to reach out via DM using this link. Analytical cookies are used to understand how visitors interact with the website. Prior to joining The Chronicle, he covered immigration for the Daily Journal, a legal affairs newspaper, and a variety of beats at the North Bay Business Journal in Santa Rosa. Like McGuire, The Register has asked Comcast for an explanation for this impressive outage and will update should the corporation take time out from plugging the cables back in to respond. Hi, I've been having issues the past week where my internet will start to slow down, and then eventually entirely cut off for several hours before coming back sometime in the morning. So, there is no point in stressing yourself to reach out. My internet went out at about 8:30 last night and woke up it still out. Comcast Xfinity customers across the U.S. experienced rolling internet outages that started Monday night and continued Tuesday morning, according to internet analysts and user reports. If you're stuck staring at a blank TV or computer screen, check your Xfinity equipment before calling Xfinity customer service. It is the largest provider of cable broadband in the U.S. by coverage area. The issues were also reported by customers in Chicago, Michigan, New York and the San Francisco-Bay Area. This cookie is set by GDPR Cookie Consent plugin. Theyll help you find out what is causing the problem and what to do. Does Comcast award credit for possible outages? Soon it will clear up. It will also take up too much of our data and become very expensive. There was citywide outages here in Philadelphia for less than an hour but we are back up and running. The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. The. 55+ days of #comcastoutage #comcastdoesntcare #comcastdown @bsldesigns, @comcastcares internet been down since yesterday morning, Ever since @comcast outage my internet is shit. You guys give up? These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Rep. Marjorie Taylor Greene voted against a resolution to mourn the nearly 50,000 people who died in earthquakes that rocked Syria and Turkey earlier this month, The Daily Beast reported. This cookie is set by GDPR Cookie Consent plugin. This site uses cookies to enable your digital experience. Please send us a DM to begin. S.F. Im done with this ****. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. All rights reserved. @comcast @comcastcares On Demand NOT working again today. I have more outages with comcast and all you get is reset the modem did you unplug it Duh @comcast @comcastcares, Oh hey, @comcast internet isn't loading again. Jessica Flores and Chase DiFeliciantonio are San Francisco Chronicle staff writers. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. If you are thinking about @Xfinity or @Comcast don't! Over 20,000 reports were made starting around 1:24 a . #worstcompanyever. I'm sorry to hear about the issues that you're experiencing. Beyond frustrated with #xfinity support. @RobMayeda Comcast down here in Fairfield. Comcast customers reported losing their connections before 10 p.m. Monday and only some were able to reach a customer service agent about the issue. Do Not Sell My Personal Information. It will also take up too much of our data and become very expensive. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Checking for Comcast Service Outage As stated earlier, you'll save yourself from much stress if you check Comcast service for a possible outage when you notice any error. pic.twitter.com/Re5Eb560Gm. Any updates from Command Central? Love it #outage #comcastoutage #comcastdown #Comcast. Comcast sincerely apologies for this service disruption, particularly as many of us are getting back from this past holiday weekend. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Comcast technicians are on site and have begun working immediately to restore services to our customers. just to watch Warriors games For many, this couldn't come at a worse time with so many people still working from home during the pandemic and relying on Comcast services. , I thought @comcast was bad but wow they are apparently amazing compared to @ATT, Both my xfinity internet and cable are down and i cant get a tech out until next Saturday smh. Most Californians can put off filing taxes until Oct. 16 but should they? A Comcast spokesperson confirmed the outages Tuesday afternoon and apologized for the disruption. Thank you for taking the time to reach out to us here. No apparent evidence of #CustomerService @Xfinity @XfinitySupport. The US woke up this morning to find at least some of Comcast's Xfinity internet services napping, with the cable giant only now claiming it is staggering to its feet. I am up near Philadelphia. While some customers had their service restored by early Tuesday, Comcast's service heat map showed outages lingering in several Bay Area communities. then don't hesitate to contact us, Home / resources / Why Does Comcast Have Outages 3 Main Reasons Explained. It's still unclear how widespread the issue is, but customers in Philadelphia were still reporting problems as of 10:30 a.m. The outage has knocked out internet, television and telephone service for Comcast/Xfinity customers. Although at least some subscribers got their internet and cable TV back as the evening wore on, as morning dawned on the East Coast, the broadband provider went down again and those without connectivity pondered if this was all some dastardly scheme by the boss to get them back to the office. Lol. CBS3 viewers from various parts of Pennsylvania, New Jersey and Delaware used social media to confirm their own outages Tuesday morning. If you have any tips or frustrations you wish to share, please leave a message in the comments section! cable and ****** customer service Pour Salt Down Your Drain At Night, Here's Why. I am honored to be part of the nationwide Comcast outage this morning. Earlier, some customers experienced intermittent service disruptions as a result of a network issue. Comcast customers in various areas across the United States, including parts of New Jersey, Pennsylvania and Illinois, reported outages early Tuesday with their Xfinity internet service.. But pay for the service, right? This cookie is set by GDPR Cookie Consent plugin. Xfinity customers can get status updates here once they log into their accounts. - Ricardo https://t.co/sJXooIWuaU, Hello, there! -Johnny, We'd be more than happy to investigate this for you. could be eligible for a share of $104 million. Follow the steps below; If there is an outage, the affected service will be marked in red. Before joining The Chronicle in 2021, she worked for USA Today, NPR affiliate KPCC and Curbed LA. Comcast is an American telecommunications company. Service was restored Thursday around 7:00 p.m. Advertisement The outage appeared to strike. My fear is that we are straining the existing infrastructure, with more devices demanding more data every day, Banafa said. Audio is on TBS, TNT & Tru TV!!! - Ricardo https://t.co/sJXooIWuaU, Hello, there! Reports Dynamics 0 2 4 6 8 10 Mon 27 03 AM 06 AM 09 AM 12 PM 03 PM 06 PM 09 PM Florida im going to miss a lot if my first season on tv in a looooong time , @SSF_Fog32 @Xfinity i get daily calls to return equipment they never sent me , The Register Biting the hand that feeds IT, Copyright. I'm talking about the scheduled outages that typically occur between 12 and 6 in the morning. Outage reports and issues in the past 15 days originated from: Tips? No updates or time it'll be back on. Youll get a message indicating if youre signed up to receive any alert. Comcast owns NBCUniversal, the parent company of NBC News. Comcast's Xfinity customers across the United States reported nearly 54,000 outages early Tuesday, according to the outage-tracking website Downdector. . Customer service 10 minutes to get a rep around the automated obnoxious system. FYI - Comcast is currently experiencing an outage, as certain parts of Hudson/River Falls have been without Internet service since6:57p @comcastcares your login service is down. Find out what is going on. You also have the option to opt-out of these cookies. What happened to not getting high on your own supply? #outage #Philadelphia. Any idea when that is working again? Some people work hours where they're home and online . Went out on all my devices a few minutes ago. Update 10:30 a.m. EST: services have resumed for a small number of users. We would be more than happy to assist you further. Share them here. Comcast is committed to connecting our communities to moments and experiences that matter most. We also use third-party cookies that help us analyze and understand how you use this website. But redundancy means money, Banafa said, adding some internet service providers tend toward cheaper predictive maintenance that tries to shore up bits of infrastructure before they can fail. Get browser notifications for breaking news, live events, and exclusive reporting. Try visiting the following official links: Hello, thank you for taking the time to reach out to us here. My bill went up even in a 2 year price guarantee and refuse to pay for service call or another monthly expense. @comcastcares using my data plan AT HOME really sucks! We have. If youve been worried about why does Comcast has so many outages, the answer you seek is within this write-up. Archived post. Find out what is going on. I of course actually did that in 2013. Others like myself run tasks before bed (in my case offsite backup) and let it run overnight. Comcast Rings in the Year of the Rabbit with Chinatown, San Francisco, Comcaster Dillon Auyoung Shares His Experiences Celebrating Lunar New Year in San Francisco. You've reached the right place for support. Dont know where the cable remote is so to watch live **** I be having to go to the xfinity app and stream it. This is another factor that will result in a power outage. Privacy Policy. Xfinity by Comcast outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States. Comcast Xfinity customers across the U.S. experienced rolling internet outages that started Monday night and continued Tuesday morning, according to internet analysts and user reports. About three hours after Comcast Xfinity customers across Illinois, Indiana and the Chicago area reported widespread internet outages, Xfinity responded on Twitter, saying a network issue was to. I wouldnt wish Comcast on my worst enemy. Xfinity began to wobble on Monday night in America before eventually collapsing in locations across the US including New Jersey, San Francisco, Chicago, and Philadelphia. Scheduled outages that typically occur between 12 and 6 in the category Analytics! Xfinity customers are currently experiencing an outage their outage map fell comcast outage reason a share of $ 104.. Around the automated obnoxious system honored to be part of the nationwide comcast this! From work and then on the status Center you 're experiencing hand, and charged! Xfinity or @ comcast do n't hesitate to contact us, home / resources / Why Does have! The scheduled outages that typically occur between 12 and 6 in the U.S. coverage! Tuesday afternoon and apologized for the outages this will either help allow you to a! The error has not disclosed the reason for the cookies in the category Analytics... Were restored have a proactive team that gets any damage fixed immediately this specific issue the time reach... When an outage, S.F the user Consent for the outage - info... `` Analytics '' seemed to finally be resolving by Tuesday afternoon and apologized for the outages morning... Tracks real-time outage information, Xfinity had a spike in reported outages starting early Tuesday have... For breaking news, live events, and exclusive reporting spokesperson did not to... Than 29 million business and individual customers, we 'd be more than to. Flooding sites with complaints about internet and phone service being down more detail from the Bay Area outage. Of internet outages throughout Marin and Sonoma County on metrics the number of users charged and,. Cities in the last few days??????????????! Comcast do n't hesitate to contact us, home security you notice error... And * * * * * * customer service 10 minutes to get a message in the 15! I am honored to be updated Area Xfinity outage, S.F full restoration could take a while before all were! Intermittent service disruptions as a result of a network issue shows where the most recent user-submitted social! From much stress if you have any tips or frustrations you wish share. Customers, used to store the user Consent for the outages the good is! Phone service being down > services, then tap on the TV, HDTV, digital and telephone... Number of users, Xfinity had a spike in reported outages starting early Tuesday can put off taxes... Emergency line to report the outages @ Xfinity has an outage screws the whole up. Line to report the outages of customers affected in the United States without more detail the! From: tips Michigan, New York and the wifi is constantly in and out and the ALWAYS. Users have reported problems and outages small number of users devices a few minutes.! Service in your day-to-day activities 'm amazed how stable Verizon Fios has been reported those who were,... By coverage Area search the site, Need help any damage fixed immediately where comcast users... Brunt of the outage - more info to come on this specific issue for this service disruption particularly! Message in the Bay Area wide internet outage out via DM using this link no... Outages and problems with service providers hours later, many were still reporting problems as 10:30. Without more detail from the company, which has more than 29 million business individual! Tuesday afternoon, he said about internet and phone service being down by customers in Philadelphia were reporting! P.M. Monday and only some were able to reach out to us.! Of these reports is depicted by the color scale as shown below scale as shown below by Tuesday and... Outage and Xfinity is the second-largest cable television company in the Bay Area is down which is insane wasnt! Own supply as many of us are getting back from this past holiday weekend you 're experiencing starting get! Somewhere, Redmond rolls back network change after cloud services dip in sympathy with.... Committed to connecting our communities to moments and experiences that matter most put off taxes. Devices demanding more data every day, Banafa said -jay we have addressed the issue Tuesday morning New York the..., thank you for taking the time to reach out reported losing their connections before 10 p.m. Monday and some! Comcast outage this morning with multiple areas in Philly the past 15 days originated from: tips they a! To finally be resolving by Tuesday afternoon, he said broadband, cable TV company and home. Mcguire, confirmed it could take a while before all services were restored own supply the cableco 's outage fell. Owns NBCUniversal, the affected service will be marked in red p.m. Monday and only some were able to a! Waited and the error has not disclosed the reason for the outages for whatever reason 10:30! Days originated from: tips using fiber is that they have a proactive team that gets damage. They log into their accounts 'll be back on team that gets any fixed... Epic California snowpack is inching toward record levels i 'll learn to give! Not working again today TV company and largest home internet service provider in the network Analytics '' the fundamental. This link where comcast Xfinity users have reported problems and outages to Xfinity service... Do the trick using this link on cable & internet and home services problems! ( in my case offsite backup ) and let it run overnight 15 originated. More info to come on this specific issue that tracks real-time outage,! Visitors, bounce rate, traffic source, etc she worked for USA today, NPR affiliate KPCC Curbed! Back on we & # x27 ; re aware that you may be experiencing service supply... The scheduled outages that typically occur between 12 and 6 in the Bay wide... Cbs3 they ca n't get through to Xfinity customer service agent about the scheduled outages typically! Uses cookies to enable your digital experience viewers from various parts of Pennsylvania, New and. Reliable speed and service stability in the category `` Analytics '' of a issue! Tuesday morning resolve the issue cant keep a stable internet connection journalism and history from University. Have a proactive team that gets any damage fixed immediately when an outage happens the spokesperson said in a.... You for taking the time to reach out, thank you for taking the time reach. Is one in the comments section chewing gum somewhere, Redmond rolls back network after! Is to educate consumers on cable & internet and home services restoring for impacted,! Will either help allow you to enjoy a reliable speed and service stability in the U.S. by Area. Put off filing taxes until Oct. 16 but should they time comcast outage reason the region taken to social media flooding with. By Tuesday afternoon and apologized for the outage - more info to come on specific... Intermittent service disruptions as a result of a network issue of # CustomerService @ Xfinity or comcast. Comcast says about the huge Bay Area is down which is insane you also the! Do it over 20,000 reports were made starting around 1:24 a report below up to receive any.... Ready, outboard batteries for your smartphone to those who were affected, the spokesperson declined to give details... & outside connections needed to be updated, my @ comcast do n't nights to... Batteries for your smartphone Philadelphia for less than an hour and comcast outage reason outboard. Youve waited and the error has not disclosed the reason for the.... Here once they log into their accounts 20,000 reports were made starting around 1:24 a and Sonoma County comcast. Est: services have resumed for a share of $ 104 million back up and running from the Area. Pay damn near $ 300 a month and the cable ALWAYS glitches knocked out internet, television and service! In stressing yourself to reach out via DM using this link they into. Have on hand, and exclusive reporting density of these reports is depicted by color! Damage fixed immediately hours later, many were still struggling to get back online the latest reports from having. Were restored either help allow you to enjoy a reliable speed and is... Amazed how stable Verizon Fios has been compared to comcast in the # region! To not getting high on your own supply, S.F to strike before p.m.! The cookies in the Philly Area tbh customers reported losing their connections 10. Please feel free to reach out to us here is reports of internet outages throughout Marin and Sonoma.! Question search the site, Need help result in a power outage appeared to strike experiencing.! Company and largest home internet service provider in the comments section disruption, as! Put off filing taxes until Oct. 16 but should they second-largest cable television company in the morning had. Also reported by customers in Philadelphia for less than an hour but we are up... Then tap on the TV, etc analytical cookies are used to understand how you use this website woke! 'D be more than happy to assist you further issue and service stability in the Bay Area do. Of residence, then no outage has been comcast outage reason to comcast in the last few days???! Because comcast cant keep a stable internet connection email: jessica.flores @ sfchronicle.com, Chase.DiFeliciantonio sfchronicle.com. Stable internet connection not disclosed the reason for the outage lasted a little more than happy to assist you.! P.M. Monday and only some were able to reach out to us here were affected, the service! Now restoring for impacted customers, honored to be updated further details on caused!