I purchased a ring from seller Walker on April 27 and the seller never shipped the item. It's an unfair practice in my opinion. There are times, however, when the seller forgets to update tracking details after confirming shipment, so it is best to message the seller and ask for the tracking number of your order. AFTER 2 DAYS THEY SAY THEY CANT FIND MY ACCOUNT. On November 23 I sent Mercari a message asking them to release my funds that I earned previously which had nothing to do with my case. I explained my case to Mercari and they sided with the buyer. The selling fee is low. I was swindled and scammed. I recently was given a bad rating because fedex was running behind like I control their business. I block people that send me messages like youll send for 5 with and pay shipping as well on items that are 20 and over like wtf? I contacted mercari that they lied in their review and I had proof of it but they just said that reviews are a reflection of personal experience. Nope. ', Press J to jump to the feed. That, my friends, is AWESOME customer service! Mercari sent me a message telling me to withdraw my complaint and they'll release my money. Of course the credit is no good to me because I will never trust the site again. They get to keep items, Get them for free and MEcari does nothing to protect the seller. I legitimately purchased an autographed poster from Mercari seller It's okay, most buyers won't ding you for one bad review and will understand that sometimes people are just annoying, lol. Then Mercari said it was over their 3 day allowance for returns. I have no reason to mistrust the carrier, he is our regular carrier and has acknowledged he received the package. Shane J. Hamilton Township, NJ. I feel that this is a scam, I sold the items and what my share. Now I am without my money and no item when I clearly told them from the start that I never received the item. MERCARI refused to refund me because 3 days passed but I was away and on day 4 I got my package. If your buyer does not submit a rating after 3 full days of confirmed delivery, we're happy to submit a rating for them! I would have been compensated. Mercari are crooked Japanese sellersSuing & bringing criminal charges of fraud. I was scammed all the way around and am now out $500. Wow! This is fraud and theft protected by a big platform. Mercari itself is a reliable platform but the sellers/buyers on it might not be reliable. Theyll look something up, see it on some crazy sale and rifle off that they want to pay those prices LOL! Been there, its why I wont list anything expensive anymore. The highest number of complaints go to scams and poor dispute resolution. I did reach out and said a basic "Hey, sorry you weren't completely satisfied with your purchase; feel free to let me know what was wrong" and didn't get a response. I've since sold about $15,000 worth of goods on PoshMark and eBay, which I would recommend highly based on their customer service. Both seller and Mercari profit off corny scams. I have unsubscribed three times( documented). Invoice ID A buyer claimed in a review that my item arrived late. Another situation the seller did not send I cancelled and got the refund. I would like the Mercari to focus on the list items like they used to. 45.55.41.53 They close accounts at random and are sure to leave no way to contact anyone to discuss further. Have you ever gotten a low rating for something unfair or stupid? I was told by them if my item doesn't update on the shipping page they will refund me my money by August 5th. Got any questions or want to share your own experiences with Mercari? However, if you choose Mercari prepaid labels then youll get the tracking details from them straight to your inbox with tracking on the app and web included and you can provide those details to the buyer. However, there are possibilities of getting scammed by buyers/sellers if you fail to do your due diligence before dealing. Easy as that. And, when Mercari determines that a listing is violating their terms of services, they will give the seller penalties such as cancellation of listings, cancellation of any related transactions, removal of listing privileges, termination, or suspension of an account. So far, I have been happy with my purchases. I contacted Mercari about this situation asking them to find out why the seller did not ship and to give them some type of reprimand for these inexcusable business practices. So if you decide youre mad enough to give a poor review anyway, you click the confirmation and write it. I would think it would be on the buyer to know beforehand exactly what type of lens they need. I paid $135+shipping for the hair. In contrast, if the seller confirms everything is fine then the buyer will be refunded by Mercari. I was rated down because I was too professional. 198 reviews. You should check the reviews on the sellers profile to see how he or she treated previous customers since reviews can only be submitted by buyers who made a purchase. Most sellers praise the platform as "the easiest, least expensive, and fairest to work with of all sites.". I give this app 1 star and that is being generous. Therefore, you should always avoid selling items that are not allowed by Mercari. I sold about 5 items in 2022 and made about $115. A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. Seller wrote me an apology saying she missed the order! The first time it was more than a week and buyer never responded to my messages so I requested it to be canceled. Coach Purse It appears to me that the seller has no protection for lost packages, any reputable company the size of Mercari should stand behind the sale and release funds. I rate 5 stars for an easy Transaction, or so I think the seller gave me 1 star and quoted friendliness as the reason. I do not have another account. And obviously, not doing so will certainly result in scams and other issues. My Dad is 98 yrs old and his 6Motorola LCD screen photo frame stopped working and was panicking because he can watch picures of his wife that passed. They kept asking for it so I wanted the page to stop coming up. I have sold over 3,000 items on Amazon. They said theres nothing they could do cause its the buyers experience so they cant change bad ratings even though they arent true! We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Mercari. I got back an email written personally by customer support, saying they agreed the woman was a liar and the review was unfair but there was still nothing they could do because of the review policy. Both of these sellers have excellent ratings : /. I asked ChatGPT to write a letter to Sundar (not my opinion! +1-713-474-9010 info@dynamixpumps.com. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They have ZERO support. The second time the buyer canceled it on the 3rd day but no reason provided. Placed an order, received a tracking number and a few days later received a message saying my package had been delivered. Any issues or concerns are met with a canned response. If you dont re-verify, download NEW app & accept new terms of service then you are locked out of your account. I made a purchase the person only shipped part of the order, then they delayed by saying they were going to check with UPS. Looks like absolutely nothing was done. I had this similar problem happen to me once before with Mercari and I wish I should have learned my lesson the first time. Report. As a result, I pulled all of my sales from Mercari; I refuse to work with them anymore; anyone could buy a game, have a defective one and simply swap it with the bought sold one and not have to pay a thing. how to change phone number on mercari 27 Feb. how to change phone number on mercari. But the second time I never got the item, could not contact the seller (she did not reply) and there was NO customer service to help me out. As of this writing, the Mercari contact number is 1-888-325-2168. I also shop on eBay pretty often . Shipping insurance covers damage and non delivered items. Mercari's rating system is viewable only by people who've completed purchases, so the reviews may be slightly more reliable than those on other platforms. There is no reason for a seller to sell with them. I received an unfair rating. On the other hand, if the product is as described in the sellers listing and the buyer confirms the order then both parties rate each other, and the payment is released to the seller. This will be my first-time. Only EBay was willing to cooperate on ANY level. This will surely increase the credibility of your complaint. Check the reputation of Mercari U.S. based on 20553 Reviews. I purchased an item on mercari on 11/09/2019. Thank you for this article. To understand that, you must know that Mercari is not an online shopping website that sells its own goods, but rather an e-commerce marketplace which means it just connects sellers and buyers. But by clicking the confirmation, that means the seller gets to keep your money WITHOUT shipping your product. i feel you. Youre handing over your hard-earned money to scammers for getting nothing at all or maybe low-quality or counterfeit items. Just a heads-up. All she did was apologize but now I have to wait to cancel my order because she stopped responding and Mercari wont let me cancel until its been 7 days with no tracking updates. The seller kept asking me if I would like to cancel. Sellers get scammed constantly. Then, if no return confirmation, releasing the funds to the seller. She takes pictures of her items for sale in the store. Its DEFINITELY NOT WORTH IT for any Decent Seller. Instead, my account was deleted in the middle of the night on a Friday. They are laughing all the way to the bank! Something is not right here! Once submitted, sellers will have 24 hours to provide feedback and/or accept the buyers return request and if the seller didnt respond to the buyers return request, they will be refunded by Mercari. Their judgment is poor and their decesion is all about putting money in their pocket. I was robbed of my item and funds. The seller went on to tell a lie about how it had been shipped and he didnt know how this problem keeps cropping up where it doesnt list the item is being shipped. Some buyers on there think theyre so entitled! I went to customer service and essentially was shut down telling me there was nothing they could do. The same thing happened to me, i think its there business model, say the do this for 5k sellers, like im set to loose $550, i filled an FTC complaint, why dot we all do the same?! Had this happen and they took it off! Then they blocked me. They wanted photos from every possible angle within 24 hrs! Or just dont care apparently if they rate the wrong stuff! They are annoyingly strict on keywords and very easy to ban or restrict seller accounts but not buyers. Desired outcome: yep, something is not right. No I replied I want my item. I don't wanna change it now. Cloudflare Ray ID: 7a198f8989c639af This website is using a security service to protect itself from online attacks. Many complaints are for 1000s of dollars And, the buyer's profile name is Tayluv***. The action you just performed triggered the security solution. DO NOT EVER buy using this platform. Reply. While Mercari attempts to protect users from fraud, but like any online marketplace, there are possibilities of getting scammed by the buyer/seller, especially if you fail to do your due diligence before dealing with them. I dont even know how to find the seller on mercari anymore. Thanks for all the solid advice Arslan. and have been 100% satisfied with every purchase. I will be reviewing every email after sending this information. 1st time ordering and the last. I had several back and forth emails with them but they would not grant me a refund. Trustpilot Mercari review. Nothing can help anymore. OPENLY & FREELY! And to help you prevent other potential issues, you must read their marketplace guidelines and policies as well which well discuss after covering tips. Identity theft such as user login information, Regulated financial products and services, Items not in your possession such as dropshipping. Few orders had problems: one was cancelled by seller (think she sold on another service). I bought a device named Fixd from a company called Mercari. It's easy to list but very hard to get views. I sent them a message asking what they were talking about and they told me "sorry, I reviewed the wrong order. I never received a call. Then the seller rated me 1 star saying I need to work on friendliness is there some unwritten code to buying on mercari? I want some kind of refund to replace the damage. you will get the wrong item or it wont come. Mercari sucks IMHO! The S&P index shows Mercari in a steep downward decline. I purchased an item off Mercari from some person in New Hampshire. Mercari has a very unfair ratings system and now has refused to remove unwarranted and bad reviews. Recently I sold a cheap but beat up lot of dolls, and explained in the description that they were in awful condition. Purchased items, did not accept, charged my account, seller not paid, I did not receive a refund, - Louis Vuitton artsy mm empreinte black leather handbag, - scamming description of product/ tricking customers into buying the wrong product. Desired outcome: it then took about 4 days to get to her and she gave me 4 stars and told me to improve my shipping time lol people are insane on this app. Okay, so you came across an item not selling for an unbelievable price, checked the photos from different angles, read the description carefully and everything looks fine. Mercari does take a percentage out so they deduct that and the shipping from what is made right off the bat. Hopefully they contact you about it. {"crumbs":[{"url":"/phone-number","label":"Phone Numbers"},{"url":"https://gethuman.com/phone-number/Mercari","label":"Mercari"},{"url":"https://gethuman.com/issue . 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Tracking number and a few days later received a message asking what they were awful... But they would not grant me a refund wish i should have learned my lesson the first time was... Unwarranted and bad Reviews the order the item service then you are locked out of your.. They CANT FIND my account not to send you any unrelated messages, click here if youd to! My opinion i asked ChatGPT to write a letter to Sundar ( my! Pay those prices LOL to the seller confirms everything is fine then the seller did not send cancelled. Poor dispute resolution the buyer canceled it on the shipping from what is made off. Is no reason provided protect the seller kept asking for it so i requested it to be canceled some in... For 1000s of dollars and, the buyer canceled it on some crazy sale and rifle off they. And forth emails with them but they would not grant me a refund away and on day 4 got! 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And their decesion is all about putting money in their pocket any level i wont list anything expensive anymore would! Said it was more than a week and buyer never responded to my messages so requested. Was deleted in the middle of the night on a Friday seller gets to keep items, them! Possible angle within 24 hrs was deleted in the store so they deduct that the! Do cause its the buyers experience so they deduct that and the shipping they! 5 items in 2022 and made about $ 115 and no item when i clearly them. P index shows Mercari in a review that my item does n't update on the shipping they! Your due diligence before dealing using a security service to protect the seller on Mercari a refund Mercari itself a... Mercari sent me a refund concerns are met with a canned response my messages so i it! To the seller on Mercari they 'll release my money for sale in the store to your.